Customer Service (IT)

  • Location
    Crewe, Cheshire
  • Salary
  • Category
    IT - IT
  • Job type
  • Industry
    IT and Telecoms
  • External Reference

Atos is a global leader in digital services and provides Cloud Computing, Software & Systems Integration, Big Data & Security solutions within multiple sectors.

As part of the service offering to their clients, Atos provide world class customer support solutions.

As technology becomes more complex the need for exceptional talent increases.

We have some exciting entry level opportunities working at Atos. We are looking for passionate and driven individuals who are keen to forge a career within the Information Technology Services industry. Atos pride themselves on hiring, growing and retaining the very best talent, and we are therefore looking for candidates who want a career rather than a short-term assignment.

The Details

Full time position for 37 hours per week (Monday to Friday)

You must be flexible for working hours between 0700-1900 on a 4-week shift rota.

Rate of pay is £9.10p/hr

33 days Annual Leave - after 12-week service

Access to Adecco Lifestyle benefits

Reward and Recognition Programme

Long term (ongoing) contract via Adecco with permanent opportunities

We are looking for people who have…

Excellent communication skills

A passion for problem solving

Results driven

Good communication skills with the ability to adapt and deal with all levels of seniority

Drive and motivation to provide excellent service even at busy times

Initiative to work alone and take responsibility for work, whilst working within a wider team

An interest in IT and a good level of 'day-to-day' computer skills

Ability to learn various processes and maintain accuracy always

Ability to work to work well under pressure in a fast-paced environment

Previous experience of successfully working to targets & deadlines

The Job- 1st Line Helpdesk Agent

We are looking for candidates to join Atos to support their Government and Commercial customers. Atos focus is to delight their customers by offering a first-class service and to achieve this they recognize the need to offer first class training and development to all candidates.

Your duties will include:

* Answering a high number of calls from business's (including the Ministry of Justice Departments, Metropolitan Police Service, Britvic and Government Insolvency Service)

* Assessing the issue with caller to identify the problem and decide best course of action (troubleshoot over the phone or refer to 2nd Line Support)

*Providing advice and guidance to callers where an issue is not relevant to IT support

*Delivering a high level of customer support to all users at all levels of seniority

*Creating a call logs to record details of resolution or further action needed

*To strive to meet quality objectives always- e.g. Average time on Call, First Time Fix Rate, providing correct and up to date information

What you can expect from Atos…

Long term (ongoing) assignment with Permanent opportunities

Teams games, competitions and charity days

Dress down day every Friday

Department competitions and rewards- vouchers, time back, chocolates and treats for meeting targets, receiving excellent customer feedback or going the extra mile to help your team

Break and kitchen facilities, with tea, coffee and juice provided

Excellent training and support to develop and progress in the company

1-2-1 meetings throughout the year, and formal appraisals to make sure you have regular feedback relevant to your role

Adecco corporate benefits with retailers and services, as well as free eye test vouchers

Employee Assistance Programme for help and advice on health, well being and finance issues

Easy online time-sheet system with weekly pay

Dedicated Adecco on-site support

Site located centrally with excellent bus and rail links

Security Clearance

Supporting Atos most important clients means that security is always a priority. All applicants will be required to pass a security check to take up an assignment as Atos.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Emily Boardman