Customer Service (IT)

  • Location
    Crewe, Cheshire
  • Salary
    £9.10/Hour
  • Category
    IT - IT
  • Job type
    Temporary
  • Industry
    IT and Telecoms
  • External Reference
    CS19112018

Atos is a global leader in digital services and provides Cloud Computing, Software & Systems Integration, Big Data & Security solutions within multiple sectors.


As part of the service offering to their clients, Atos provide world class customer support solutions.


As technology becomes more complex the need for exceptional talent increases.


We have some exciting entry level opportunities working at Atos. We are looking for passionate and driven individuals who are keen to forge a career within the Information Technology Services industry. Atos pride themselves on hiring, growing and retaining the very best talent, and we are therefore looking for candidates who want a career rather than a short-term assignment.



The Details



Full time position for 37 hours per week (Monday to Friday)


You must be flexible for working hours between 0700-1900 on a 4-week shift rota.


Rate of pay is £9.10p/hr


33 days Annual Leave - after 12-week service


Access to Adecco Lifestyle benefits


Reward and Recognition Programme


Long term (ongoing) contract via Adecco with permanent opportunities



We are looking for people who have…



Excellent communication skills


A passion for problem solving


Results driven


Good communication skills with the ability to adapt and deal with all levels of seniority


Drive and motivation to provide excellent service even at busy times


Initiative to work alone and take responsibility for work, whilst working within a wider team


An interest in IT and a good level of 'day-to-day' computer skills


Ability to learn various processes and maintain accuracy always


Ability to work to work well under pressure in a fast-paced environment


Previous experience of successfully working to targets & deadlines



The Job- 1st Line Helpdesk Agent



We are looking for candidates to join Atos to support their Government and Commercial customers. Atos focus is to delight their customers by offering a first-class service and to achieve this they recognize the need to offer first class training and development to all candidates.



Your duties will include:



* Answering a high number of calls from business's (including the Ministry of Justice Departments, Metropolitan Police Service, Britvic and Government Insolvency Service)


* Assessing the issue with caller to identify the problem and decide best course of action (troubleshoot over the phone or refer to 2nd Line Support)


*Providing advice and guidance to callers where an issue is not relevant to IT support


*Delivering a high level of customer support to all users at all levels of seniority


*Creating a call logs to record details of resolution or further action needed


*To strive to meet quality objectives always- e.g. Average time on Call, First Time Fix Rate, providing correct and up to date information



What you can expect from Atos…



Long term (ongoing) assignment with Permanent opportunities


Teams games, competitions and charity days


Dress down day every Friday


Department competitions and rewards- vouchers, time back, chocolates and treats for meeting targets, receiving excellent customer feedback or going the extra mile to help your team


Break and kitchen facilities, with tea, coffee and juice provided


Excellent training and support to develop and progress in the company


1-2-1 meetings throughout the year, and formal appraisals to make sure you have regular feedback relevant to your role


Adecco corporate benefits with retailers and services, as well as free eye test vouchers


Employee Assistance Programme for help and advice on health, well being and finance issues


Easy online time-sheet system with weekly pay


Dedicated Adecco on-site support


Site located centrally with excellent bus and rail links



Security Clearance



Supporting Atos most important clients means that security is always a priority. All applicants will be required to pass a security check to take up an assignment as Atos.












Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Emily Boardman