Customer Service

  • Location
    Leeds, West Yorkshire
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

Planning + Dispatch Coordinator

Remote Working, however must be based near Leeds due to future training

£11.47 per hour

On-going Contract


� Planning and forecasting activities in a high quality and consistent manor

� Working with local area teams, both field and office based to ensure the planning applications are used efficiently

� Using the in-house CRM system for planning and dispatch tasks, ensuring that engineers have a full diary and busy work load

� Following guidelines to investigate, resolve and process a high volume of customer enquiries

� Appointment planning - Scheduling engineers for appointments in relation to heating + boilers

� Providing updates and ETAs' for customers

� Delivering updates to drivers and keeping them informed of any route changes

� Handling in-day queries, ensuring Engineers have enough work and that journeys are planned effectively

� Liaising with other teams when necessary

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Paige Anne Woods