Customer Service & Logistics Administrator

  • Location
    Andover, Hampshire
  • Salary
    £ 22000 - £ 25140 / Year
  • Category
    Office and Secretarial - Sales Administrator
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

Customer Service and Logistics Administrator
Based in Andover
Salary ranging between £22,000 - £25,600 depending on experience
Hours 8:30am - 17:00pm Monday - Friday

An amazing opportunity has arisen for a Customer Service Administrator, to process customer orders dealing with the initial enquiry through to delivery, providing the outstanding levels of customer support throughout.

This role will involve:

  • Processing of orders and providing quotations, via e-mail and over the phone

  • Being the main point of contact for key customer enquiries, liaising with them regularly and informing them on the status of their orders, including dispatch

  • Entering quote requests on the internal database

  • Arranging transport with UK Distribution Partner(s)

  • Hands-on preparation of paperwork for export consignments

  • Checking shipping paperwork

  • Inputting shipping details onto system

  • Booking collections / deliveries with freight forwarders

  • Dealing with invoicing letters of credit

  • Administrative support to the Customer Service Manager, including preparation of reports

The successful candidate should have:

  • Excellent working knowledge of MS Office (Word, Excel, Outlook)

  • Excellent communication skills with friendly and professional telephone manner

  • Accuracy, precision, attention to detail

  • Good organisational and prioritisation skills

  • Customer Services or Sales Administration experience

  • Knowledge of ERP systems and Forecasting (desirable)

  • Sound experience in Exports with an emphasis on Dangerous Goods (desirable)

  • A knowledge of international courier systems and Freight Forwarding (desirable)

  • Ability to think creatively to solve problems

If you have the right experience to make the role of Customer Service Administrator a success, please do click apply today.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Please apply with your CV to: Lindsey Watson