Customer Service Manager

  • Location
    Andover, Hampshire
  • Salary
    £ 45000 - £ 50000 / Year
  • Job type
  • Industry
  • External Reference
  • Category
    Office and Secretarial - Administration Manager

Customer Service Manager


£45,000 - £50,000, plus company car or car allowance

25 days holiday plus bank holiday and company pension.

Are you passionate about delivering outstanding excellence in customer service? Can you identify areas for improvement and lead a team through change to make sure the clients experience is the best it can possibly be? Are you a strategic thinker who is always looking for areas to improve? If so, look no further!

We are looking for an experienced Customer Service Manager who has proven experience in managing a team, developing and delivering first class customer service.

Responsibilities will include:

  • Daily management of the customer service team who provide support over the phone and email

  • Proven experience in leading a team in providing excellence in customer service

  • Close liaison with the transport department to manage the day-to-day organisation of deliveries and collections

  • Review current practice and identifying potential areas for change and improvements

  • Analyse performance information and provide monthly and ad hoc management reporting

  • Embedding customer service principles and practices within the team

  • Champion continuous improvement

  • Taking ownership for improving customers KPI's and metrics

Candidates must:

  • Be confident leaders and have excellent communication skills at all levels within the business

  • Have a real passion and vision for delivering high levels of customer service

  • Be commercially aware and be able to lead by example

  • Be able to provide examples of action taken to enhance the customer journey

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Rebecca Kent