Customer Service Manager

  • Location
    Bristol, City Of Bristol
  • Salary
    £ 25000 - £ 28000 / Year
  • Category
    Sales & Retail - Customer Service Manager
  • Job type
    Permanent
  • Industry
    Sales and Retail
  • External Reference
    JN-022019-50430

Are you an ambitious, hands on Manager who leads by example? Have you built strong relationships with customers through effective communication? Do you provide an infectious, positive, team player disposition?



Adecco Bristol are exciting to be recruiting for a Customer Service Manager in a fast growing, specialist company based in Bristol. Covering a wide range of products, the successful candidate will have had a background in the Retail sector with the ability to manage volume orders in a busy, service driven environment. With events and business development opportunities, flexibility is key as well as an open mind to change in this exciting, diverse position! Alongside the day to day activities, a small, successful team of Customer Service Administrators will need guidance and support to reach their full potential.


If this sounds like the opportunity for you, please see the duties below;


Duties



  • Maintaining and managing customer orders through a workflow system

  • Conflict and complaint resolutions day to day

  • Managing clients' expectations whilst building and maintaining new relationships

  • Attending events and shows to demonstrate products

  • Analysing market trends to feed back to other internal departments

  • Supporting a small Customers Service team including sales forecasts, one to one meetings and day to day triumphs and tribulations

  • Be an Ambassador for the brand in order to grow the business



Individual



  • Excellent communication skills

  • Adaptable to change

  • Warm and open approach to customers

  • Get stuck in and hand on with the team

  • Proactive team player

  • Professional, precise approach to account management

  • Attention to detail for data analysis and reporting



Adecco are an equal opportunities employer and act as a recruitment agency.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Jodie Powell