Customer Service Manager - Chelmsford

  • Location
    Chelmsford, Essex
  • Salary
    £40,000.00/Year
  • Category
    Office and Secretarial - Administration Manager
  • Job type
    Permanent
  • Industry
    Office and Secretarial
  • External Reference
    JN-072021-192238

Customer Service Manager - Chelmsford


Our thriving client based in Chelmsford are recruiting a Customer Service Manager to join their Customer Service Team.


Duties and Responsibilities



  • Managing the CS team and motivating them to ensure they deliver exceptional customer service

  • Develop the team as individuals, constantly monitoring individual's performance

  • Works with the CS team to ensure KPI's are met

  • Improve the customer service experience, engage with customers

  • Ensure close working relationships with other department heads to ensure customer requirements are met

  • Analyse data and prepare accurate reports

  • Working with the team to ensure customer portals are kept up to date

  • Oversight of customer complaints, and ensure we adhere to company policies

  • Close working relationship with BDM to ensure customer feedback is discussed and actioned

  • Constantly looking for improvements, to make the team and system work more efficiently

  • Oversight of order processing on a daily basis, customer portals, product launches

  • Close working relationship with all department heads


Requirements



  • Excellent Telephone skills

  • To be able to communicate effectively both with customers and with other team members.

  • Good working knowledge of Microsoft Office - Word, Excel and Outlook

  • A team player is essential

  • Manage/prioritise workload when under pressure

  • Be tolerant and Patient


Type: Permanent


Salary: Dependant on experience


Hours: Mon - Fri 8:00am-4:00pm


Location: Chelmsford


If you are interested in this position, please apply now or phone Adecco Chelmsford on 01245 268666.


Shortlisted candidates will be required to complete a full interview with us first.


Unfortunately, due to the high volume of applications, we can only contact shortlisted candidates.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Amy Mallon