Customer Service

  • Location
    Nelson, Lancashire
  • Salary
    £10.00/Hourly
  • Job type
    Contractor
  • Industry
    Consultancy
  • External Reference
    JN-102021-214061
  • Category
    Office and Secretarial - Administrator

Adecco are currently looking for an Italian speaking Customer Service Executive, to work for our client in Nelson.



Duties:



  • Providing an excellent customer service experience in a multi-channel environment.

  • Translation tasks to support wider business.

  • Using social media platforms to enhance the customer experience.

  • Being the first point of contact from customer enquiries via phone, email, live chat etc.

  • Dealing with queries made on PayPal, EBay, Amazon and Trust pilot.

  • Daily liaising with the warehouse team and as well as courier companies.



Skills/Experience:



  • All applicants MUST be fluent in Italian, as well as hold excellent written Italian skills.

  • You will enjoy working in a fast paced, high volume environment and able to work to KPI's.

  • You will have excellent organisational and communication skills and the ability to prioritise and multi task.

  • You must have the ability to identify issues and quickly resolve to minimise the impact to customers.

  • Previous use of Zendesk advantageous.



Additional Details


Job Type: Temp with a view to a permanent position


Days: Monday-Friday


Hours: Day shift rota 8-4, 10-6 and 12-8, which includes working some Saturday's bank holidays on a rota basis.


Salary: £10.00ph which will be increased if offered a permanent contract



Why choose Adecco?



  • Weekly pay

  • Pension scheme

  • Holiday entitlement

  • Perks at work - discount vouchers and points to spend!



Please apply with your CV attached in Word or PDF format.


Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Katie Stirling