Customer Service - Nights

  • Location
    Basingstoke, Hampshire
  • Salary
  • Category
    Sales & Retail - Customer Service Advisor
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

Customer Service Administrator - Nights

Are you searching for an employment agency that can offer you weekly competitive pay, a wide range of benefits and a long-term assignment?

If the answer is yes to all the above then look NO further we have the right opportunity for you!

Adecco are recruiting on behalf of a train operating company in Basingstoke.

As a headline, the main task of the role is complaint handling via email (rail enquiries of a diverse nature), in an empathetic and professional manner and dealing with delay and repay case escalations where the customer is entitled to compensation because of a delayed service.

Please note call centre experience is not essential, the company will conduct fully paid training internally however you will need to have good administration skills and demonstrate the ability to conduct email communication in a professional manner, follow process to ultimately resolve the customer complaint or enquiry.

At times you may need to handle negative reactions from customers whilst actively promoting the company by maintaining a diplomatic, tactful and friendly response always - Could this be you?

Pay £9.31 per hour

Rota of 40hrs a week across 7 days

Shift start - 21:00 - Shift finish - 05:00 - First 4 days training will be on a day shift in Southampton (a Duty travel pass will be provided)

to be considered for this role you must be available to attend interview on 5/4/19 in Basingstoke and available to start on 15/04/19

Adecco is an equal opportunities employer .If you do not hear from one of our consultants within 7 days of applying for this role, please assume you have been unsuccessful in this instance. Your CV will be kept on file and you will be considered for future vacancies that match your skills.|01||23b686c0b1164b02fab008d5d4ff9e7f|f30ac191b8b445f29a9be5466cb90c2f|0|0|636649116684820349&sdata=yNoYwrphvi/yr426NOW0if6AGlOgis6JPVni934lyTA=&reserved=0

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Please apply with your CV to: Joel Hurst