Customer Service Officer DBS cleared

  • Location
    South Croydon, Greater London
  • Salary
    £ 12 - £ 13 / Hourly
  • Job type
    Temporary contract
  • Industry
    Public Sector
  • External Reference

Our client a Rehabilitation Centre for Ex Offenders is currently recruiting for a Customer Service Officer who holds a current DBS which is in date, start ASAP, duration 2-3 months, pay £12ph-£13ph, full time post. However due to rota implemented to keep staff numbers as low as possible and with footfall significantly reduced, the likelihood is that you will be required only 3 days per week, working hours 8:45am to 5pm Monday to Friday, location Croydon.

**Please note it is essential for this role you have a clear DBS that is dated in the last year**

Main purpose of the role is to work as an integral part of the community team to provide a high quality customer service and ensure smooth running of front of house.

Main responsibilities;

  • Deal with all visitors in accordance with the clients Customer Service Standards.

  • Maintain a record of attendance for visitors.

  • Obtain basic information from all casual callers and deal with basic queries as appropriate.

  • Report any aggressive / abusive behaviour to the appropriate Manager, taking appropriate action to reduce the risk of escalation.

  • Monitor CCTV for group work and interview rooms.

  • Provide training and instruction on the use of the switchboard and other duties associated to this post, as required.

  • Respond to panic alarm system and summon assistance in accordance with procedures.

  • Operate and maintain room bookings system.

  • Monitor and maintain the reception area to a good standard.

  • Receive and disseminate information in an appropriate manner, e.g. telephone and email.

  • Update Service User records when required.

  • Maintain own Outlook diary and collate Outlook diaries for the team.

  • Access electronic mail regularly and respond accordingly.

  • Process incoming and outgoing post.

  • Maintain processes and where necessary make proposals for improvement.

  • Update and maintain information on relevant approved databases, spreadsheets and paper systems.

  • Issue petty cash /vouchers/warrants for travel costs, maintaining appropriate records in line with local office financial procedures.

  • Relay information obtained or observed from interaction with the Service User or External Agency to Offender Manager / Duty Manager.

If this is the role for you, then apply today! Only shortlisted candidates will be contacted. Adecco is an equal opportunities provider.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Please apply with your CV to: annie lindsay