Customer Service Officer

  • Location
    Guildford, Surrey
  • Salary
  • Category
    Public Sector - Public Sector
  • Job type
  • Industry
    Public Sector
  • External Reference

The below profile describes the general nature of work performed at this level as set out in the job family. It is not intended to be a detailed list of all duties and responsibilities which may be required. The role will be further defined by annual objectives, which will be developed with the role holder. The Council reserves the right to review and amend the job families on a regular basis.
Role Purpose
including key outputs
To provide excellent customer service, administrative and financial support for the Customer Service and Information Team.

To support the Customer Service & Information Manager in the planning, development and achievement of Corporate Objectives in respect of:-
* Customer services;
* Business planning;
* Financial monitoring;
* Performance and resource management;
* Personnel management; and
* Administrative functions.

The Customer Service Officer will take the lead in handling all contact on behalf of Surrey Highways including enquiries, complaints and Freedom of Information requests and ensuring accurate record keeping.
Work ContextThe Customer Service & Information Team are responsible for managing a range of varied tasks. Excellent organisational management skills are needed to achieve the team's objectives of high quality service delivery, improved public accessibility, and customer care.The team leads in delivering the Corporate Directorate engagement strategy and the challenge of opening up the accessibility of our services to all of our customers, particularly through e-service strategies.

The team also plays a major part in assisting the Management Team in regular and specific reviews of systems, processes, procedures and staffing structures and plays a key role in business planning by ensuring that all human and material resources are managed effectively and efficiently.

Regular contacts include close working with local County Members, other services within Environment & Infrastructure and across the County Council. Others include regular enquiries from the public, local MPs; Parish Councils; District Councils; Primary Care Trusts; Local Businesses and other community organisations

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Please apply with your CV to: Callum Graham