Customer Service Officer

  • Location
    Hayes, Greater London
  • Salary
    £ 15 - £ 18 / Hour
  • Category
    Medical & Health - Medical & Health
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

Position Title: Customer Service Officer

Qualifications required: IT Skills and a good level of written and spoken English are essential

Experience required: Similar role within the Pharmaceutical Industry or equivalent preferred

Position Summary:


  • - Process and dispatch all UK orders in a timely manner (Hospitals, Retail Pharmacy Chains, Wholesaler)

  • - Handle all customer queries and address any complaints (Hospitals & Wholesaler)

Job Profile:

  • Guarantee that UK customers are managed and supported to a high standard.

  • Deal with queries from the Sales Team, UK Manager, QA and customers under tight deadlines in a constant changing and evolving market.

  • Ensure all orders are processed on the day of receipt accurately to guarantee customer satisfaction.

  • Ensure that delivery schedules are adhered to, and arrange collection requests providing PODs where necessary.

  • Managing customer claims and queries

  • Raise credit and debit notes for customers when required including pricing errors and damaged stock.

  • Communicate closely with hospitals on deliveries and ensure high level of service.

  • Liaise with the Account Manager/s and Hospital Business Head on order related aspects.

  • Manage all stock related aspects and ensure close communication with the commercial team.

  • Work in close collaboration with the sales team to create a joint approach to effectively manage our core customer base and for any other customer service related activities.

Key Features

Working with various customers and handling queries, orders and complaints to tight deadlines.

Smart management to both internal and external customers, while maintaining a high level of customer service.


  • Internal

  • Country Manager

  • Financial Department

  • Supply Chain Department

  • Commercial Department

  • Human Resources

  • Quality Assistance


  • Logistics Warehouse & Distribution Partner

  • N H S Pharmacy Stores

  • Non-N H S customers (Wholesalers/Community Pharmacies)

Competencies Required:

Technical Aptitude:

  • Prior pharmaceutical experience (Preferred)

  • Customer service experience (Preferred)

  • SAP competence (Preferred)

Behavioural Capabilities:

A self-starter who can demonstrate communication, problem-solving, organisational and planning skills.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Tony Broadhurst