Customer Service Officer

  • Location
    London, Greater London
  • Salary
    £ 13.39 - £ 16.56 / Hourly
  • Job type
    Temporary contract
  • Industry
    Call Centre and Customer Service
  • External Reference
  • Category
    Sales & Retail - Customer Service Advisor

Overall Purpose of Job

To support the Council's vision and resilience agenda by providing a wide range of best in class front line services within customer services.

The provision of an efficient and effective front line service based on customer and service needs across a number of council related service areas.

To support the ethos of 'right first time' within customer services.

To support the overall delivery of excellent customer care by working in conjunction with the customer services team to provide high quality service during operational hours.

Duties of the role are at Sc6 unless specified as being of a higher grade on the job description.

Job Context

  1. The post holder reports to the Customer Services Team Leader or the Customer Services Registrars and Ceremonies Manager.

  1. The post holder will be expected to work across all service points within Customer Services and delivery services through a variety of channels including telephony, face to face and online.

  1. The post holder will work flexibly and work as an effective team member.

  1. The post holder will be required to work some evenings, weekends and occasional public holidays in order to meet service requirements and in order to ensure appropriate representation of the Council with residents, the Mayor and elected members, and external bodies.

  1. The post holder may be required to wear a uniform and must adhere to an agreed dress code.

Key Tasks and Accountabilities:

Key tasks and accountabilities are intended to be a guide to the range and level of work expected of the post holder. This is not an exhaustive list of all tasks that may fall to the post holder and employees will be expected to carry out such other reasonable duties which may be required from time to time.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Callum Graham