Customer Service Operations Specialist

  • Location
    Aberdeen, Aberdeen City
  • Category
    Engineering, Aerospace, Automotive - Manufacturing & Production Engineering
  • Job type
  • Industry
    Engineering, Aerospace and Automotive
  • External Reference

Adecco are recruiting a Customer Service Operations Support Specialist to join our client in Aberdeen on a permanent basis.

You will be working in the internal customer service department team, who pride themselves on the high level of service they provide to there customers. You will be responsible for dealing with customers directly via telephone and email and resolving any issues and process the work from enquiry to delivery.

You will have many responsibilities, some will include:

* Liaise with customers and vendors

* Process customer enquiries as appropriate

* Quoting of repair jobs

* Accept official PO's and process necessary paperwork / computer records as described in current procedures

* Raise PO's where necessary as described in current procedures

* Re-activating of jobs and spares orders on hold, after receipt of "Go-Ahead" from customers

* Maintaining up to date repair system paperwork and computer files and required

* Receive, report and ensure effective action of customer complaints as described in current procedures

* Perform specific duties as delegated by Operations Supervisor or Operations Manager as necessary

To be considered you must have the following:

* Experience in similar role

* Excellent keyboard and computer skills are essential

* Excellent people skills and be able to work well in a collaborative team environment

* Customer focused, accurate in your work and have an eye for detail

If you would like to discuss this fantastic opportunity further please send your CV in today.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Laura Shields