Customer Service - Registry

  • Location
    Bristol, City Of Bristol
  • Salary
  • Category
    Sales & Retail - Call Centre Assistant
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

Customer Service Representative - Registry


Starting salary of £17,000 + the potential to earn up to £19,400with our pay for skills package + monthly performance-related bonus + Progression Opportunities + Training & Development + Competitive Company Pension + Award Winning Employee Share Plan + Flexible Working Hours + 25 Days Holiday + Excellent Working Culture

Start date 06/06/2019 - Assessment Centre's 08/05/2019 and 10/05/2019

Job Introduction

Are you looking to join a fast-paced growing organisation that offers free bus travel to and from Bristol city centre, newly refurbished working environment and great progression routes for your career?

We are looking for dynamic, self-motivated individuals who are keen to provide outstanding customer service, have good attention to detail and want to ensure that our client maintains its excellent reputation.

We are looking for candidates with the following experience and attributes:

  • Previous experience of delivering excellent customer service

  • Strong communication skills

  • Ability to work as part of a team - positive outlook and high energy!

  • PC Literate including MS Office applications such as Outlook, Word and Excel

  • Enthusiasm to develop new knowledge and skills

  • Commitment to quality

What's involved in the role?

The Customer Service Representative role is all about managing inbound customer enquiries from shareholders and their representatives, with a focus on quality. Reporting to a Team Leader, you will utilise a range of in-house IT systems to provide a class-leading service to our customers and ensure we maintain a consistently high level of customer satisfaction.

You'll join our Call Centre Team, dealing with a diversity of enquiries. Following a comprehensive training program you will initially specialise in one of our core business lines, but over time you will develop your product knowledge through our structured training programme, building a suite of skills across a wide range of services.

The role is full-time (37.5 working hours per week), Monday to Friday. Normal business hours are 08:00 and 18:00, and you will be scheduled to work daily 7.5 hour shifts between these times.


We offer a range of flexible benefits including a subsided membership at our on-site gym and a benefits platform which means you can pick and choose which benefits you'd like to take advantage of.

We also have a modern newly refurbished working environment and offer great opportunities for career development.

Our benefits package includes but is not limited to:

  • £17,000 starting salary

  • Monthly performance-relate bonus (after 3 months)

  • Potential to earn up to £19,400 with our Pay for Skills package. The more you learn, the more you earn!

  • 25 days holiday (plus bank holidays)

  • Excellent pension scheme

  • Shareholder incentive plan

  • Online MyBenefits package

  • Free bus service to/from City Centre to/from our site at The Pavilions

  • Onsite Nuffield gym (subsidised membership)

  • Onsite coffee shop and lounge

  • Onsite canteen

All successful candidates will be required to undergo the Pre-Employment Screening Process before commencing employment. Employment will be subject to satisfactory clearance on background checks including Identification, Passport Validation, Finance, Qualification, Employment / Personal referencing and Criminal Record Basic Disclosure checks.

Adecco is an equal opportunities employer .If you do not hear from one of our consultants within 7 days of applying for this role, please assume you have been unsuccessful in this instance. Your CV will be kept on file and you will be considered for future vacancies that match your skills.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Please apply with your CV to: Joel Hurst