Customer Service Rep

New
  • Location
    Edgware, Greater London
  • Category
    IT - IT Sales/Pre-Sales
  • Job type
    Permanent
  • Industry
    IT and Telecoms
  • External Reference
    JN-062019-72906

Do you want to work one of the most profitable and fastest growing IT sellers?



Do you have excellent Customer Service and management skills?



Look no further….




A well-established IT hardware provider based in North West London are looking for enthusiastic customer service representatives with an interest in IT. If you are passionate in customer service and/or have experience in the IT sector we would like to hear from you.



Responsibilities include:


Managing and inputting data onto Excel system.


Raising PO's and Invoices.


Handling and answering inbound e-mails and calls.


Processing customer orders onto system, tracking orders.


Ensuring correct no of items and units are being processed and shipped/delivered.


Providing excellent customer service.


Managing customer returns and enquiries


Ensuring enquiries are dealt with in a timely manner.


Prioritising tasks according to importance and urgency


Ensuring returns are handled end to end from customers back to distributors.


Handling customer queries professionally via e-mail and phone.


Managing e-mails through Amazon and eBay platforms within deadlines.



Required Skills:


Great organisational skills


High Attention to Detail


Customer-first attitude


Prioritisation Skills


Able to work effectively individually as well as in a team


Able to listen to and follow guidelines effectively


High level of communication via telephone and e-mail



Other Requirements:


Must live within 25 minutes commute from Colindale NW9



Job Type:


Permanent, Full-time



Salary:


18-25k pa (dependant on experience)


Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Asma Ibrahim