Customer Service Rep

  • Location
    Edgware, Greater London
  • Category
    IT - IT Sales/Pre-Sales
  • Job type
  • Industry
    IT and Telecoms
  • External Reference

Do you want to work one of the most profitable and fastest growing IT sellers?

Do you have excellent Customer Service and management skills?

Look no further….

A well-established IT hardware provider based in North West London are looking for enthusiastic customer service representatives with an interest in IT. If you are passionate in customer service and/or have experience in the IT sector we would like to hear from you.

Responsibilities include:

Managing and inputting data onto Excel system.

Raising PO's and Invoices.

Handling and answering inbound e-mails and calls.

Processing customer orders onto system, tracking orders.

Ensuring correct no of items and units are being processed and shipped/delivered.

Providing excellent customer service.

Managing customer returns and enquiries

Ensuring enquiries are dealt with in a timely manner.

Prioritising tasks according to importance and urgency

Ensuring returns are handled end to end from customers back to distributors.

Handling customer queries professionally via e-mail and phone.

Managing e-mails through Amazon and eBay platforms within deadlines.

Required Skills:

Great organisational skills

High Attention to Detail

Customer-first attitude

Prioritisation Skills

Able to work effectively individually as well as in a team

Able to listen to and follow guidelines effectively

High level of communication via telephone and e-mail

Other Requirements:

Must live within 25 minutes commute from Colindale NW9

Job Type:

Permanent, Full-time


18-25k pa (dependant on experience)

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Asma Ibrahim