Customer Service Repairs Officer

  • Location
    Epsom, Surrey
  • Salary
  • Job type
  • Industry
    Social Care
  • External Reference
  • Category
    Public Sector - Housing

A fantastic opportunity has emerged to join one of our housing clients in Epsom as a Customer Service Repairs Advisor:

The post holder will be working from the office to provide a measurable high quality, first point of contact to customers of Rosebery, working as part of a team providing a comprehensive service for all telephone, live chat, My Rosebery, and email inquiries. Contribute to the continuous improvement of the service provided by the Contact Centre and the vision to provide a 'one-stop shop'.

This is a full-time post (37.5 hours per week, (Monday - Saturday) and the successful candidate will be expected to have knowledge of/experience:

  • To deliver comprehensive advice in connection to all service areas to customers and team members, providing excellent customer service.

  • To take responsibility for ensuring enquires are dealt with and resolved within target times and keeping customers informed of progress.

  • To where possible, resolve face-to-face enquiries with customers.

  • Within the team to manage the garage lettings and management functions and other allocated projects.

  • Responsibility for managing and setting payment plans to address low-level rent arrears.

  • To assist with the delivery of our 'Digital First' Strategy for residents promoting channel shift wherever possible and helping to identify residents with accessibility issues.

  • Identify vulnerability issues and signposts to support services i.e., Housing teams and external support services.

  • To be responsible for the management of posts across the business within agreed timeframes; including delivering performance management targets on logging and management of customer mail.

  • To assist with the management of all digital enquiries, ensuring a resolution is reached within agreed timescales.

  • To follow up on Customer Insight Satisfaction data and ensure any queries or expressions of dissatisfaction are investigated.

  • Listening and acting upon customer feedback to ensure we deliver a 'first-class experience to our customers.

    Only applicants who feel they meet the above criteria and can start on short notice need to apply for this role as the client is keen to fill this vacancy as soon as possible.

    Badenoch + Clark acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Badenoch + Clark UK is an Equal Opportunities Employer.

    By applying for this role your details will be submitted to Badenoch + Clark. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link into your browser: https://(url removed)/en-gb/candidate-privacy

To speak to a recruitment expert please contact Ahkas Sriskandarajah