Customer Service Representative (Admin)

New
  • Location
    Balerno, City Of Edinburgh
  • Salary
    £9.30/Hourly
  • Category
    Office and Secretarial - Administrator
  • Job type
    Temporary contract
  • Industry
    Office and Secretarial
  • External Reference
    JN-062020-131489

This is an exciting opportunity to join an expanding division within Atos Business Transformation Services (BTS). You will receive the chance to join Atos' Life and Pensions Centre of Excellence in Edinburgh. This role is within one of our fast paced pension administration departments where our ethos is to deliver first class service to our customers.


You will be working in our large modern office within Edinburgh Park which is an ideal location for travelling by all modes of transport. Full training will be provided and we are offering you an excellent chance to gain valuable experience of working within a fast moving and rewarding role within our Life and Pensions department. You will gain skills necessary to help you deliver for the requirements of our customers which include some of the world's largest Financial Services companies. Whilst delivering exceptional customer service you will be measured on quality, risk, customer satisfaction and the efficiency in which we deliver our customer queries.


Role Responsibilities As a Back Office Pension Administrator, you will:


 Build customer relationships by understanding and meeting their needs.
 Use a variety of IT systems to administer our clients' customer's pension and investment products.
 Carry out a range of customer service activities ensuring that the work is completed and adheres to our processes, procedures, standards and relevant external regulations.
 Provide information and assisting our clients' customers.
 Proactively contribute to the completion of your team and department's workload.
 Communicate with our customers via letter, telephone or email.


Skills and Knowledge
To be a Back Office Pension Administrator, you will:


 Be a confident and clear communicator both orally and written.
 Be customer driven in everything you do.
 Have the ability to efficiently and effectively collect information.
 Have good computer skills and experience of using Microsoft Office including word and excel.
 Be organised and have a can do attitude to 'Customer Service'.
 Have the ability to adjust your behaviour to meet the demands of a changing work environment.


Essential / Minimum Criteria


* At least 3 national 5s or equivalent including English and Maths
* Relevant work experience


Desirable Criteria
Experience in related fields including:


* Financial Services experience
* Industry exams for example CF1, FA2


Salary & Benefits


The rate of pay will be £9.30 per hour.


This is a full time position working 35 hours per week. Flex is available subject to business requirements. Office core hours are between 10:00 - 12:00 and 14:30 and 15:45. The expectation is for you to be in the office for 7 hours each day.


Full process training will be provided following your induction.















Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: kimberley carter