Customer Service Representative

  • Location
    Andover, Hampshire
  • Salary
    £ 22000 - £ 25140 / Year
  • Category
    Industrial & Manufacturing and Production - Food, Drink & Tobacco
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

Customer Service Representative
Based in Andover
Salary ranging between £22,000 - £25,140 depending on experience
Hours 8:30am - 17:00pm Monday - Friday

An amazing opportunity has arisen for a Customer Service Champion, to process all customer order types through all processes from placement to delivery, providing the highest level of customer service

This role will involve:

  • Processing of orders, contracts, quotations, via e-mail and telephone requests from customers

  • Being the main point of contact for key customer enquiries, liaising with them regularly and informing them on the status of their orders, including dispatch

  • Entering quote requests on the internal databse

  • Arranging transport with UK Distribution Partner(s)

  • Hands-on preparation of paperwork for export consignments

  • Checking shipment paperwork

  • Inputting shipment details onto computer system

  • Booking collections / deliveries with freight forwarders

  • Dealing with invoicing letters of credit and all allied documentation

  • Administrative support to the Customer Service Manager, including preparation of reports

The successful candidate should have:

  • Excellent working knowledge of MS Office (Word, Excel, Outlook)

  • Excellent communication skills with friendly and professional telephone manner

  • Accuracy, precision, attention to detail

  • Good organisational and prioritisation skills

  • Customer Services or Sales Administration experience

  • Knowledge of ERP systems and Forecasting (desirable)

  • Sound experience in Exports with an emphasis on Dangerous Goods (desirable)

  • A knowledge of international courier systems and Freight Forwarding (desirable)

  • Ability to think creatively to solve problems

If you have the right experience to make the role of Customer Service Representative a success, please do send your CV with immediate effect, we would love to hear from you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Rebecca Kent