Customer Service Representative

  • Location
    Aylesbury, Buckinghamshire
  • Salary
  • Job type
  • Industry
    Call Centre and Customer Service
  • External Reference
  • Category
    Sales & Retail - Customer Service Advisor

Do you have excellent customer service skills? Are you confident speaking on the phone? Can you be available to start the beginning of September? Yes, then we would like to hear from you!

My client based in Aylesbury is looking for a Customer Service Representative to respond to all customer enquiries and ensure that administration and policy servicing is carried out accurately and on time.

Main Responsibilities of this role will include:

  • Answer all Customer and Claims incoming calls efficiently and professionally

  • Respond to customer enquiries appropriately, ensuring all documentation is correct

  • Outbound calling which includes: requesting information for claims and underwriting of new policy applications, requested call backs, confirmation of customer details and calling to notify the customer of missed payments

  • Record and maintain accurate policyholder information using the in-house computer systems

  • Objection handling including: policy cancellations, Claims decisions

  • Resolve customer complaints

  • Maintain a thorough working knowledge of all policy terms and conditions

The successful candidate must have exceptional customer service skills and be computer literate. Precise comprehension and the ability to communicate clearly both verbal and written form is essential.

In return, my client offers a brilliant benefits package which includes, 25 days holiday plus 8 bank holidays, a day off on your birthday, the option to buy and sell holiday, a competitive pension and life assurance scheme, discounted gym membership and online and high street discounts! Alongside all of this, this role offers a generous commission scheme.

My client works within a hybrid working pattern, which is 4 days at home, 1 day in office.

If you would like to hear more about this exciting opportunity, please contact Adecco Aylesbury on 01296 428782.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Madison Saw