Customer Service Representative

  • Location
    Balerno, City Of Edinburgh
  • Salary
  • Category
    Banking & Financial Services - Banking & Financial Services
  • Job type
  • Industry
    Sales and Retail
  • External Reference


Exciting Opportunity!!

Our client is currently looking for Inbound Customer Service Representatives -

Join us as a Customer Service Representative in Edinburgh

  • You'll work with customers over the telephone providing help and support, guiding them through all aspects of their retirement journey ensuring they are informed and at ease every step of the way

  • You'll use your strong communication skills and actively listen, making sometimes complex concepts easy

  • You'll be joining a department that celebrates success and puts real focus on your training and development, making this a great place to work

What you'll do

In the Contact Centre, you will be the first point of contact for all inbound calls ensuring accurate information is given so we can deliver right first time. We're there to help our customers with all pension related questions to allow them to make informed decisions about their financial future. You'll be at the forefront of ensuring that they have a memorable experience and are positive about the service received. To succeed in this role, you will:

  • Build a trusting relationship with your customer on every call you take, adapting your style to meet individual customer needs

  • Use active listening to identify any gaps in customer knowledge and convey information in an effective way that increases understanding

  • Be aware of the needs and expectations of our customers and manage these expectations in accordance with SLAs

The skills you'll need

We're looking for someone with a natural ability and genuine desire for helping our customers. You'll have a logical approach, stay calm under pressure and seek out solutions. You'll be supported through career progression and must be eager to self-develop your knowledge and skills.

What else you'll need to know

You'll be working 35 hours per week between the hours of 8:30 and 5:45, Monday to Friday. Shift patterns alternate each week so you'll need to be flexible.

While delivering exceptional customer service you will be measured on quality, risk, customer satisfaction and the efficiency in which we handle customer queries. Full training will be provided.

How we'll reward you

£10.20 per hour

We will review your performance and look to make you Permanent following a 3 month training and induction programme

When permanent you'll receive a generous flexible benefits package which includes private medical cover, critical illness insurance and life assurance and you'll join our company pension scheme. Performance related bonus is also included, however is not guaranteed.

We provide a free staff car park, a subsidized on site restaurant including Subway and Costa and a fully equipped gym with fitness classes and 5 a side football pitches!

As recognition for achieving your targets, taking on additional tasks and skills, you will be rewarded through our Pay & Progression model. Your performance will be reviewed on a monthly basis and when eligible you you will be nominated for a pay increase.

We are constantly evolving to make this a great place to work. You'll have your chance to make a change by contributing to our annual People Survey and participating in fun department incentives, workshops and events.

About Adecco

Adecco is the world leader in human resource solutions, with a comprehensive service offering that includes temporary and interim staffing, outsourcing, permanent recruitment, outplacement and career services, training and consulting, with 12 locations in Scotland alone. We specialise in a number of sectors including Accountancy & Finance, Construction, Investment & Banking, Sales & Marketing, Admin & Secretarial and Call & Contact Centre. We are currently recruiting for temporary, contract & permanent staff across these sectors. Adecco act as an Recruitment Consultancy on behalf of their clients and are also an equal opportunities employer. Contact us today for a confidential conversation.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Please apply with your CV to: jane savelli