Customer Service Representative

  • Location
    Basingstoke, Hampshire
  • Salary
    £23,000.00/Year
  • Job type
    Permanent
  • Industry
    Consultancy
  • External Reference
    JN-012022-227777
  • Category
    Medical & Health - Medical Records Clerk

Customer Service Representative


Basingstoke


Permanent


£23,000pa


Monday-Friday 09:00-17:00


We are currently recruiting for a Customer Service Representative to work for our client based on the outskirts of Basingstoke. This role would ideally suit someone who is able to think on their feet and has a compassionate and caring personality.



Duties:


* Dealing with customers by phone, electronically and face to face


* Processing orders and responding promptly to enquiries


* Handle and resolve customer complaints


* Documenting records of customer interactions in the company CRM system


* Communicate and collaborate with colleagues across a range of departments


* Add value to clients through identifying additional needs and providing product and service advice



Skills and knowledge required:


* Articulate with advanced interpersonal skills


* Numerate with good verbal and written communication skills


* Demonstrates good listening skills


* Attention to detail and high level of accuracy


* Knowledge of Word, Excel and ability to enter call records on company CRM system


* Extensive customer service experience

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Tracy Jones