Customer Service Representative

  • Location
    Cannock, Staffordshire
  • Salary
    £19,000.00/Year
  • Category
    Sales & Retail - Customer Service Advisor
  • Job type
    Permanent
  • Industry
    Office and Secretarial
  • External Reference
    JN-042021-176020




Customer Service Representative


Our client is a growing organisation looking for an adaptable problem-solver to join their team as a Customer Service Representative. We are looking for an enthusiastic, professional individual who can listen to customer service issues and offer solutions to each problem in a timely manner. The successful candidate will also be well-skilled in the main Social-Media platforms engaging with our clients on a daily basis. My client are a company that takes customer satisfaction seriously, it's critical for us to offer quick and accurate assistance to our customers.


Responsibilities:


Respond to incoming customer calls & emails regarding enquiries, invoice requests. Responsible for maintaining a high level of professionalism with clients working to establish a positive rapport with every interaction


Update customer information in the company CRM system after each interaction


Work with the management team to stay up-to-date on regulations & product knowledge


Positively engage with enquiries through the companies social-media pages



Qualifications and skills.


● A Level or equivalent required (Business/IT related discipline preferred)


● In-depth working knowledge of Facebook, Twitter, Instagram & YouTube


● Ability to remain professional, helpful & courteous with customers at all times


● Committed individual able to manage and prioritise own workload


● Excellent verbal and written communication skills


● A passion to deliver the best customer experience


● Keen interest in Camera technology (preferred but not essential)



Candidate Specification:


Full time, permanent Hours: 37.5hrs per week


Working Hours: Monday-Friday 9am-5pm with potential for 'out of hours' cover if needed


Location: Newcastle Under Lyme, Staffordshire with remote working encouraged, visisting at least once a week.



Duties:


Monitor, prioritise and respond to emails/live chats in the various inboxes


Appropriately respond to enquiries on our social media channels


Deal with telephone enquiries to new & existing students


Process orders over the telephone through the online system


Arrange & manage examination bookings through shared calendars


Ensure additional order notes & instructions are followed





Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Please apply with your CV to: Marianne Davies