Customer Service Representative

  • Location
    Chester, Cheshire
  • Salary
    £ 18200 - £ 20564 / Year
  • Job type
    Permanent
  • Industry
    Call Centre and Customer Service
  • External Reference
    JN-062022-259262
  • Category
    HR, Sales and Management - HR Adviser

Adecco are so excited to be recruiting for a Customer Service Advisor to join one of our amazing clients are their offices on Chester Business Park!



This role will require providing professional and high-quality support to customers, on a wide range of products in the form of answering calls and responding to emails and chats.



Salary - Total package is £20,564pa. This is inclusive of £18,200 base salary plus £1,200 bonus per year. On top of this employees are given a monthly restaurant card, topped up with £97.



Hours - 37.5 hours, Monday to Friday, shift rotation (8am-4.30pm, 8.30am-5pm, 9am-5.30pm, 9.30am-6pm)



Location - Chester



Benefits



  • Ticket Restaurant card, £97 pcm (£1,164 yearly total)

  • 25 days holiday

  • All Public holidays

  • Pension contribution - 5% employer contribution

  • 1 Eye Test/Examination voucher + £55 spec voucher p/a

  • Life Assurance (x.4 salary)

  • Personal Accident cover (75% of salary, should you be medically be unable to work)



Main duties and responsibilities:



  • To respond effectively to any enquiries received into the Customer Care Team via telephone, email and chat.

  • Liaise with relevant departments when required, for optimal resolution of customer queries.

  • Ensure accurate recording of queries and complaints received, ensuring all relevant details and contact information is included.


If you are interested in the above, please apply directly to the advert for consideration.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Molly Noble