Customer Service Representative

  • Location
    Coventry, West Midlands
  • Salary
    £ 22000 - £ 25000 / Year
  • Category
    Sales & Retail - Customer Service Advisor
  • Job type
    Contractor
  • Industry
    Office and Secretarial
  • External Reference
    JN-102020-147446

Excellent Opportunity Available


Customer Service Representative


8:30am - 5:00pm Monday - Thursday


8:30am - 3:30pm Friday


Coventry



Market leading client based in Coventry are currently recruiting for a customer service administrator to join their friendly team.


The role is starting ASAP temporary, However, depending on performance the role has a possibility of a permanent contract


Supporting the Customer Service department with the administration of the sales and service processes whilst delivering A+ Service to internal and external customers. The role is office based at our UK facility in Coventry.



Responsibilities:



  • Ensure all orders received by email are input onto the appropriate system quickly and accurately

  • Respond in a timely fashion to customer enquiries or escalate to the Territory/Account Manager or Technical Support where required

  • Update the Salesforce CRM system in-line with internal work flows and processes

  • Manage communications with customers to acknowledge the sales / service orders

  • Pro-actively manage the administration of the service process

  • Manage the end-to-end "hire unit" process



Essential skills / experiences:



  • Has enthusiasm and tenacity to strive for continuous improvement. Works with a positive, can-do attitude

  • Resilient, proactive and positive in challenging situations

  • Ability to build relationships both internally and externally

  • Confident with the ability to act on own initiative, has strong judgement and decision-making ability

  • Must have results driven method of working and a strong desire to complete and succeed at all tasks as well as taking personal ownership for outputs with a can-do attitude

  • Excellent attention to detail combined with strong numerical and written skills

  • Organised and efficient

  • Track record of success in a similar role blending customer service, sales and administration duties (customer service / inside sales / sales through service / sales & service administration)

  • Experience dealing with customers over the phone essential

  • Proven ability to build strong relationships with excellent communication skills



If the above role sounds of interest, please apply directly to the advert or call 0121 354 2749 for further details.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Emily Willetts