Customer Service Representative Edinburgh

  • Location
    Balerno, City Of Edinburgh
  • Salary
  • Category
    Sales & Retail - Customer Service Advisor
  • Job type
    Temporary contract
  • Industry
    Office and Secretarial
  • External Reference

Customer Service Representative

Join us as a Customer Service Representative in Edinburgh

  • You'll work with customers over the telephone providing help and support, guiding them through all aspects of their retirement journey ensuring they are informed and at ease every step of the way

  • You'll use your strong communication skills and actively listen, making sometimes complex concepts easy

  • You'll be joining a department that celebrates success and puts real focus on your training and development, making this a great place to work

What you'll do

In the Contact Centre, you will be the first point of contact for all inbound calls ensuring accurate information is given so we can deliver right first time. We're there to help our customers with all pension related questions to allow them to make informed decisions about their financial future. You'll be at the forefront of ensuring that they have a memorable experience and are positive about the service received. To succeed in this role, you will:

  • Build a trusting relationship with your customer on every call you take, adapting your style to meet individual customer needs

  • Use active listening to identify any gaps in customer knowledge and convey information in an effective way that increases understanding

  • Be aware of the needs and expectations of our customers and manage these expectations in accordance with SLAs

The skills you'll need

We're looking for someone with a natural ability and genuine desire for helping our customers. You'll have a logical approach, stay calm under pressure and seek out solutions. You'll be supported through career progression and must be eager to self-develop your knowledge and skills.

What else you'll need to know

You'll be working 35 hours per week between the hours of 8:30 and 5:45, Monday to Friday. Shift patterns alternate each week so you'll need to be flexible.

While delivering exceptional customer service you will be measured on quality, risk, customer satisfaction and the efficiency in which we handle customer queries. Full training will be provided.

How we'll reward you

Temp £10.20 per hour

We provide a free staff car park, a subsidised on site restaurant including Subway and Costa and a fully equipped gym with fitness classes and 5 a side football pitches!

You will have a holiday entitlement of 25 days and some additional office closure dates such as Christmas/Easter and selected bank holidays. In addition you have opportunity to bank "flexi -time".

As recognition for achieving your targets, taking on additional tasks and skills, you will be rewarded through our Pay & Progression model. Your performance will be reviewed on a monthly basis and when eligible you you will be nominated for a pay increase.

We are constantly evolving to make this a great place to work. You'll have your chance to make a change by contributing to our annual People Survey and participating in fun department incentives, workshops and events.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Please apply with your CV to: kimberley carter