Customer Service Representative - Greek

  • Location
    City Of London, Greater London
  • Salary
    £ 16.95 - £ 17 / Hourly
  • Category
    Energy - Oil & Gas
  • Job type
    Temporary contract
  • Industry
  • External Reference

Do you speak fluent Greek and English, then read on. Our client based in Canary Wharf is looking for a Customer Service Representative must be fluent in Greek and English both speaking and writing to work within their shipping team. Shipping or logistics background is essential in this position. The position will be temporary starting beginning of November until October 2021. Pay is £17ph.

Job Responsibility:

  • Receives enquiries from customers email or phone

  • Submits price quotations for each delivery and, if acceptable, enters the order into the OnePort online ordering system

  • Check lubrication grade charts when customers are not sure of the correct product, checking port directory for nearest location if customer uses unknown port name and identifying competitive equivalents if any Chevron product is unavailable

  • Review orders with account managers and credit group if auto credit fails

  • Liaise with delivery agents to ensure product availability, delivery capability and any extra charge requirements

  • Communicates information back to customer or affiliate office and requests approval for all extra charges

Required experience:

  • Experienced in managing customer expectations providing relevant advice including delivery locations and facilities

  • Preferably experience of managing and facilitating short-notice orders or 'emergency' requirements

  • Experience of working with Credit departments ensuring business constraints are met for customer's financial statuses

  • Candidate must be fluent in Greek and English to ensure that business operations with international customers are facilitated effectively and without miss-interpretation

  • Capable of answering technical questions about products to be used

  • Must be able to deal with a worldwide customer base

  • Must be prepared to adapt to customers irregular requirements and use initiative to solve problems

  • Excellent team working and capable of working to own initiative including confidence to make appropriate decisions

  • Proven capability to work to deadlines, working under pressure and ensuring delivery of required service

If this is the role for you, then apply today! Only shortlisted candidates will be contacted. Adecco is an equal opportunities provider.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Zoe Cox