Customer Service Representative - Inbound

  • Location
    Blackpool, Lancashire
  • Salary
    £ 8.45 - £ 9 / Hour
  • Category
    Sales & Retail - Inbound Call Centre
  • Job type
  • Industry
    Banking and Financial Services
  • External Reference

Atos customers deserve and expect a rich and consistent customer experience across all communication channels. As an Atos Team Member, you'll be delivering a consistently high level of service to our customers. Working as part of our team we would expect you to have a positive approach and can-do attitude. You'll need to be open to change and not be afraid to take on challenges.

We are currently recruiting in Blackpool (Nr M55/Tesco).

Free onsite parking

£8.45 per hour increasing to £9.00 per hour after 12 weeks.

Job Description:

  • Process and, where appropriate and/ or possible, resolve customer enquiry calls to ensure they are dealt with in line with client call structure and standards.

  • Identify and check customer records using client systems to provide appropriate information to assist the customer with their enquiries.

  • Capture and record correct customer details to ensure all telephone transactions are accurately processed.

  • As a member of the team share own knowledge, experiences and ideas in order to contribute to the continuous improvement of standards and business performance.

  • To actively participate in Lean initiatives.

  • To attend training sessions to update knowledge as new products/systems are introduced.

Key Skills and Knowledge

Reasonable level of business awareness

Listening skills

Key board/ system skills

Ability to easily assimilate new working methods and practices

Understanding of customer needs, balanced against requirements

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: sarah hughes