Customer Service Representative - Inbound

  • Location
    Blackpool, Lancashire
  • Salary
    £ 8.45 - £ 9 / Hour
  • Category
    Sales & Retail - Inbound Call Centre
  • Job type
    Temporary
  • Industry
    Banking and Financial Services
  • External Reference
    JN-092018-25349

Atos customers deserve and expect a rich and consistent customer experience across all communication channels. As an Atos Team Member, you'll be delivering a consistently high level of service to our customers. Working as part of our team we would expect you to have a positive approach and can-do attitude. You'll need to be open to change and not be afraid to take on challenges.


We are currently recruiting in Blackpool (Nr M55/Tesco).


Free onsite parking


£8.45 per hour increasing to £9.00 per hour after 12 weeks.


Job Description:



  • Process and, where appropriate and/ or possible, resolve customer enquiry calls to ensure they are dealt with in line with client call structure and standards.

  • Identify and check customer records using client systems to provide appropriate information to assist the customer with their enquiries.

  • Capture and record correct customer details to ensure all telephone transactions are accurately processed.

  • As a member of the team share own knowledge, experiences and ideas in order to contribute to the continuous improvement of standards and business performance.

  • To actively participate in Lean initiatives.

  • To attend training sessions to update knowledge as new products/systems are introduced.












Key Skills and Knowledge



Reasonable level of business awareness


Listening skills


Key board/ system skills


Ability to easily assimilate new working methods and practices


Understanding of customer needs, balanced against requirements















Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: sarah hughes