Customer Service Representative Liverpool

  • Location
    Liverpool, Merseyside
  • Salary
  • Job type
  • Industry
    Call Centre and Customer Service
  • External Reference
  • Category
    Office and Secretarial - Administrator

Adecco are currently recruiting for a customer service advisor to be based in Liverpool.

The hours for this role are Monday to Friday - Rotational between 09:00 - 18:00 Pay rate = £11.50

Part of a team of customer services representatives, this role has the main objective to execute efficiently and professionally all business operations and customer services activities. This role is a customer facing role requiring customer focus, clear communication skills, product knowledge, empathy, stress-resistance as well as versatility with operational systems (SAP, etc). KPI is customers' satisfaction and 100% compliance with all policies and procedures. This role will contribute to supporting the achievement of the overall commercial operations objectives for the UK.


Customer Service:

  • Adherhance to Customer Service processes and procedures

  • Answering inbound customer calls courteously and professionally, dealing with each enquiry effectively and efficiently

  • Management of Customer Service Inbox, ensuring all emails are processed appropriately and promptly

  • Receiving and processing incoming customers' orders and queries

  • Minimum disruption to customer order delivery achieved by accuracy of order input and liaising with UK Third party distributor

  • Point of contact for external remote sales team with any order/query issues

  • Strong collaboration within business operations and customer services team

  • Miscellaneous Customer Service duties as and when required i.e. filing, outbound calling, new team member shadowing, data gathering etc

Financial and Quality compliance:

  • All Creation of new customer accounts ensuring all financial controls are adhered to.

  • Support and liaise with accounts team, credit checking.

  • Ensure quality compliance during new account processing, from setting up new account - delivery of product.

  • Process product technical complaints, adverse event and medical information calls, including keeping records and completing month end reports to Pharmacovigilance and PTC management teams (when required)

Training and Compliance

  • Ensuring all SOP and training are up to date in timely manner.

  • 100% compliant with policies and procedures


  • Customer service background

  • SAP experience preferable

  • Microsoft Office, including strong Word, Excel skills

  • Understanding of logistic/supply chain processes

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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