Customer Service Representative

  • Location
    Peterborough, Cambridgeshire
  • Salary
    £ 20000 - £ 23000 / Year
  • Job type
  • Industry
  • External Reference
  • Category
    Office and Secretarial - Office Junior

Our Client are an industry leader in fitness technology, and are constantly looking to push the boundaries of what is possible by making the ordinary extraordinary. They have built a reputation for product innovation, quality and design.

They are committed to functional training and they work with the biggest names in the industry to deliver the best possible experiences.

They are now on the lookout for a passionate, organised customer service rep to join the team and assist with the customer journey.

This is a full time, permanent position working Monday-Friday during normal office hours. The salary is negotiable for the right person depending on experience.

Job Responsibilities

  • To Ensure that every aspect of processing and planning customer orders for delivery and installation are completed following standard operating procedures in an efficient manner

  • Coordinate site visits and installations of customer's orders

  • Ensure that all Complaints are dealt with in an efficient manner

  • Deliver a high standard of customer service, sales administration and delivery coordination

  • Effectively manage and process customer quotations

  • Deliver daily/monthly team objectives whilst following company procedures

  • ensure all complaints are resolved within 48 hours and closed within 10 days

  • contact customers and other associated parties/departments to ensure that orders & complaints are being completed without fault

Person specification

  • 2 year experience working within sales administration/customer service rep role

  • Office experience

  • Excellent typing skills

  • Competent in word,outlook and excel

  • telephone trained and confident manor

  • Excellent written and spoken communication

  • Experienced in processing orders is key

  • Ability to evaluate information and make sound decisions

  • Confident, organised and resilient

This role comes with a fantastic working environment, along with the tools to build a lasting career with an industry leading business

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Nathan Jones