Customer Service Representative

  • Location
    Stirling, Stirling
  • Salary
    £23,000.00/Year
  • Category
    Sales & Retail - Customer Service Advisor
  • Job type
    Permanent
  • Industry
    Sales and Retail
  • External Reference
    JN-092021-205573

Customer Service Representative required to join our nationally recognised pharmaceutical client - on a full time permanent basis.


Salary on offer for this role is £23,000 and as a successful Customer Service Representative with our client - you will also benefit from pension, private medical insurance, life assurance and 25 days holiday - plus bank holidays!


Duties & Responsibilities of a Customer Service Representative include but are not limited to:



  • Support customers by phone, electronically and face to face.

  • Process customer orders received via inbound and outbound telephone, email and post.

  • Respond promptly to customer and colleague enquiries.

  • Maintain complete and accurate records of all customer interactions in the company CRM system

  • Ensure the complaints process is adhered to and relevant paperwork is completed in line with current processes.

  • Completes general administration tasks (filing, maintaining stocks of product/literature) to ensure all team members can access information when needed

  • Is a team player who understands the teams needs and shares ideas/suggestions to make the department run as efficiently as possible.

  • Displays sensitivity to the customer's needs including the need for confidentiality and discretion in written and spoken communication


Behaviours and attitudes of a Customer Service Representative:



  • High personal accountability

  • High degree of integrity

  • Courage to drive through change in a professional manner

  • Hands on approach

  • Passion to "make a difference" to the lives of the people we touch

  • Excellent customer focus

  • Ability to network at all levels


Skills and knowledge of a Customer Service Representative:



  • Problem solver

  • High Level of organisational skills

  • Analytical and decision making skills

  • Excellent communication and networking

  • Articulate with advanced interpersonal skills

  • Numerate with good verbal and written communication skills

  • Demonstrates good listening skills

  • Attention to detail and high level of accuracy

  • Knowledge of Word, Excel and report writing

  • Extensive customer service experience

  • Experience of recognising sales opportunities

  • Ability to work independently and as a team

  • Proven track record of working towards KPI's and targets



This is a really great role and highly rewarding. Your callers will need your help, support and advice - so a high degree of empathy as well as active listening is crucial. For more information, please apply for a fast response.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact James Lees