Customer Service Representative

  • Location
    Stoke-On-Trent, Staffordshire
  • Salary
  • Category
    Creative, Design and Architecture - Photography
  • Job type
  • Industry
    Sales and Retail
  • External Reference

My forward thinking client based at Keele are looking for a Customer Service Representative to support their expanding team.

Duties include

Monitor, prioritise and respond to emails/live chats in the various in boxes

Appropriately respond to enquiries on our social media channels

Deal with telephone enquiries to new & existing

Give guidance on by telephone & email

Process orders over the telephone through the online system

Arrange & manage examination bookings through shared calendars

Ensure additional order notes & instructions are followed


  • A Level or equivalent required (Business/IT related discipline preferred)

  • In-depth working knowledge of Facebook, Twitter, Instagram & YouTube

  • Ability to remain professional, helpful & courteous with customers at all times

  • Committed individual able to manage and prioritise own workload

  • Excellent verbal and written communication skills

  • A passion to deliver the best customer experience

  • Keen interest in Camera technology (preferred but not essential)

37.5 hours per week Monday - Friday with remote working encouraged

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Please apply with your CV to: Marianne Davies