Customer Service Representatives

  • Location
    Ellesmere Port, Cheshire
  • Salary
    £18,000.00/Year
  • Category
    Sales & Retail - Customer Services
  • Job type
    Permanent
  • Industry
    Sales and Retail
  • External Reference
    JN-102021-210817

Adecco are currently recruiting customer service representatives to join our client in Ellesmere Port.



As a member of the customer service team, you will be involved in liaising between customers and service providers to ensure the highest standards of service in all areas are maintained.



Salary - £18000pa



Benefits



  • Hybrid working flexibility

  • 23 days holiday plus bank holidays

  • Free parking

  • Access to company benefits and rewards platform

  • Discounted gym membership

  • Duvet days



Hours - Monday to Friday, 8:30am-5pm OR 9:30am-6pm (working on a rota basis). Requirement to also work every 1 in 6 Saturdays, 10am-2pm (OT pay or time back in lieu.)



Location - Ellesmere Port (current requirement to be based in the office for a minimum of 2 days per month, from 2022 this will change to 2 days per week). Training will be office based for up to 8 weeks dependant on experience.



Requirements



  • Experience working within a customer service based role

  • Confident communicating with customers

  • Strong level of English language (written and spoken)

  • IT literate

  • Enjoy working within a team



Main Duties and Responsibilities



  • Assist with client queries via telephone and email

  • Updating the customer tracking system

  • Capture dates and times at which contact has been attempted or achieved

  • Organise calls for customer requesting call back times

  • Undertake training as required

  • Take part in team meetings to share learning and improve processes



If you are interested, please apply directly to the advert with your CV for consideration.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Pippa Shaw