Customer Service

  • Location
    Sheffield, South Yorkshire
  • Salary
  • Category
    Office and Secretarial - Administrator
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

We have a great opportunity with one of our clients here in Sheffield. They are looking for a Customer Service candidates to join their team on a fixed term basis for six month.

Duties will include:

    • Inbound calls - arranging appointments

    • Create appointment schedules for health programmes and provide full details to the client including confirmation letters and site arrivals documentation

    • Prepare and send correspondence to clients and their employees regarding their appointment details within 24 hours of making the appointment. Update clients regarding appointments, cancellations and queries, within agreed SLAs.

    • Dispatch reports to clients and their employees on receipt of files from the secretariat department in accordance to their specific consent.

    • Send or scan necessary files prior to attendance at appointments.

    • Update client details on the client database, as instructed by the Account Manager.

    • Liaise with the Account Manager regarding client and employee queries

    • Make efficient use of the business management system.

    • General Administration within the Customer Service department.

    • Perform general office duties such as typing, operating office machines, and sorting mail.

    • Perform reception duties periodically as required and as per the agreed rota.

Ideally you will have:

    • Experience in an administrative or customer service role based within an office environment is essential.

    • Knowledge of Outlook and Word is essential, and knowledge of Excel and PowerPoint is desirable.

    • Experience in diary management is desirable.

    • Experience within a role requiring good geographical knowledge is desirable

Monday to Friday

Pension scheme 4% employee and 5% employer EAP ( Employee Assistance programme) Voluntary health cash plan Access to a Company benefits and discount portal.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Danielle Robson