Customer Service

  • Location
    Sheffield, South Yorkshire
  • Salary
    £17,678.57/Year
  • Category
    Office and Secretarial - Administrator
  • Job type
    Contractor
  • Industry
    Office and Secretarial
  • External Reference
    JN-102020-149171

We have a great opportunity with one of our clients here in Sheffield. They are looking for a Customer Service candidates to join their team on a fixed term basis for six month.


Duties will include:





    • Inbound calls - arranging appointments




    • Create appointment schedules for health programmes and provide full details to the client including confirmation letters and site arrivals documentation




    • Prepare and send correspondence to clients and their employees regarding their appointment details within 24 hours of making the appointment. Update clients regarding appointments, cancellations and queries, within agreed SLAs.




    • Dispatch reports to clients and their employees on receipt of files from the secretariat department in accordance to their specific consent.




    • Send or scan necessary files prior to attendance at appointments.




    • Update client details on the client database, as instructed by the Account Manager.




    • Liaise with the Account Manager regarding client and employee queries




    • Make efficient use of the business management system.




    • General Administration within the Customer Service department.




    • Perform general office duties such as typing, operating office machines, and sorting mail.




    • Perform reception duties periodically as required and as per the agreed rota.






Ideally you will have:





    • Experience in an administrative or customer service role based within an office environment is essential.





    • Knowledge of Outlook and Word is essential, and knowledge of Excel and PowerPoint is desirable.





    • Experience in diary management is desirable.





    • Experience within a role requiring good geographical knowledge is desirable




Monday to Friday


Pension scheme 4% employee and 5% employer EAP ( Employee Assistance programme) Voluntary health cash plan Access to a Company benefits and discount portal.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Danielle Robson