Customer Service

  • Location
    Sheffield, South Yorkshire
  • Salary
    £ 19000 - £ 21000 / Year
  • Category
    Sales & Retail - Customer Service Advisor
  • Job type
  • Industry
    Sales and Retail
  • External Reference

Working hours are Monday-Friday between 8.30am-5:30pm (37.5 hours per week) with 1 hour unpaid lunch break. Hybrid working (Home and Office working) can be discussed after probation.
Winners trip and monthly rewards for hard work
22 days Annual Leave (plus 8 days Bank Hols) (You are able to buy more through our benefit scheme)
Training programme provided and support from your Manager to make sure you succeed.

You will be expected to:

v Provide an efficient typing, clerical and administrative service to the branch, as directed by the Branch Manager

v Provide a warm, professional welcome for all visitors to the branch, greeting them with courtesy, in a friendly and businesslike manner

v Act as an ambassador for the branch - creating an excellent first impression over the phone and face-to-face

v Ensure that the branch is presentable and fully stocked on a daily basis (including water, tea, coffee etc)

v Ensure all branch administration is compliant with the company's quality standards

v Take responsibility for the issue and collation of time sheets on a weekly basis

v Manage weekly payroll, in a timely fashion whilst ensuring the data entered is accurate and compliant

v Copy, collate and file all branch paperwork and record data on the company systems

v Where appropriate, handle incoming candidate CVs, arrange candidate appointments and guide candidates through the registration process

v Where appropriate, handle the registration process by interviewing candidates to assess qualifications, skills and previous employment and conducting

skill checks to enable the best possible assignment selection

v Where appropriate, help to fill vacancies and assignments for permanent/temporary candidates

v Working with the Recruitment Consultant - Temps, arrange temporaries' lunches, temp of the month and Angel drops

v Ensure the branch marketing plan is carried out to a high standard, working in conjunction with the Branch Manager

v Resource for candidates and/or generate leads, as directed by the Branch Manager or Recruitment Consultant

v Interact with clients when database cleansing, taking bookings and vacancies

v Assist the Branch Manager with controlling costs in branch

v Carry out other reasonable duties as required by Senior Management, which may include visiting another branch

You will need to display the following personal attributes to succeed in the role:

v Strong work ethic and team focus, prepared to go the extra mile to support the branch

v Well organised, methodical approach to tasks, able to prioritise demanding workload while paying attention to details

v Anticipate and proactively meet the needs of the team

v Ability to think on feet and work independently to create innovative solutions

v Strong communication skills and the ability to build relationships

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Danielle Robson