Customer Service Specialist

New
  • Location
    Kidderminster, Worcestershire
  • Salary
    £ 20000 - £ 22000 / Year
  • Category
    Sales & Retail - Customer Services
  • Job type
    Temporary contract
  • Industry
    Office and Secretarial
  • External Reference
    JN-042021-176238



Our client based in Kidderminster are looking to recruit a Customer Service Specialist for a 12 week contract to provide support on a major project


Position Summary


As part of the European Service and Customer Care Team, the Customer Service Specialist applies standard work, best practices, various tools and internal systems to deliver proactive customer focus and timely completion of replacement and spare parts order entry processing, quote support, field service visit coordination and support responses for general customer service enquiries. Working closely with Account Managers and Field Service teams, the position provides critical support to the success of our proactive customer focused Service business.



Accountabilities



  • Manage Sales Force data entry & processing accurately

  • Complete all customer replacement and spare part order entries in the relevant ERP

  • Track and follow up on OTD of orders

  • Coordinate Field Service Tech site visits based on proactive regional service plans

  • Handle incoming customer service enquires related to parts orders

  • Work with Field Service Techs to ensure service reports are completed and that resulting parts orders or service call tickets are followed up on and coordinated

  • To provide new and existing clients with spares for all Trojan Technologies products via prompt, commercially viable quotations/ tenders and to ensure that all Customer Services performance standards are met.

  • To provide effective customer communication to maintain and grow the business client base.

  • To identify new opportunities for the sale of core and non-core products and to follow these up effectively.

  • To act as the key contact person for specific customers non-conformance reporting and credit notes on issues to do with the supply of spares and components

  • To ensure the customers are contacted regularly and that their needs are understood and satisfied as far as possible and assist the Marketing Department, ensuring that customers are kept informed of new product developments and to assist in marketing activities such as mail-shots and customer satisfaction surveys

  • To seek quotations from suppliers for non-standard products

  • For communicating with other departments within the Company to ensure that sales leads are followed up and that quotations and orders are accurately detailed to ensure the growth of the business.

  • To assist other members of the Team as necessary.

  • Undertake any ad hoc projects as required by the reporting manager

  • Assist Acct. and Sales Managers in Quoting as needed.

  • Ensure that all work carried out complies with the company's and statutory health and safety policies and regulations and ensure that local legislation is followed and complied with.

  • Ensure that all work carried out conforms to the company's QA Procedures at all times.





Candidate Competencies



  • Strong customer service and people skills; ability to handle challenging situations with customers and bring problems to a positive resolution

  • Ability to communicate effectively with multiple stakeholders, internal customers and associates in a global environment

  • Self-motivated and able to multi-task and balance workload priorities to manage concurrent, conflicting priorities but still meet and negotiate deadlines

  • Attention to detail combined with strong organisational and scheduling skills

  • Excellent verbal and written skills

  • Strong team skills and acumen - be aligned and rally behind the business vision and common goals while achieving individual ones.

  • Ability to operate in a fast-paced environment, organise and prioritise under pressure

  • Ability to effectively and constructively problem-solve individually or in a collaborative team setting




Qualifications:



  • Post-secondary education in a related discipline

  • 3-5 years of experience in a customer service environment; technical field a preference

  • Demonstrated strong problem-solving abilities

  • Competency in Microsoft Office applications

  • ERP user experience

  • Customer Relationship Management Software experience



If you you have any questions regarding this role then please contact Nick @ Adecco 01905 732790 or Email

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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Please apply with your CV to: Nicholas Badger