Customer Service Specialist

  • Location
    Liverpool, Merseyside
  • Salary
    £ 12 - £ 13 / Hourly
  • Job type
  • Industry
    Call Centre and Customer Service
  • External Reference
  • Category
    Office and Secretarial - Administration Manager

Great 6 month contract working for a really friendly team in Liverpool

Hours are 8.45am to 4.45pm - Monday to Friday

You would be helping with an admin customer service project

Key Responsibilities

Customer Service

  • Communicate and liaise with customers, suppliers and sub-contractors via various methods, creating a personal connection.

  • Provide a simply better service to all customers; resolve any customer issues and complaints in a professional and timely manner to enhance the customer experience and maintain a high standard of customer satisfaction

  • Handle all telephone calls in a timely manner

  • Manage a selection of customer accounts to build and maintain effective working relationships

  • Provide help, support and advice to staff on training contracts, placements and agency staff, setting the example of good working practices

  • Produce regular KPI reports for key customers

  • Attend customer meetings

Customer Service Administration Tasks

  • Accurately process customer orders within set timescales

  • Maintain manual and computerised systems

  • Process all delivery paperwork accurately

  • Schedule deliveries on database in accordance with individual customers lead-times and stock availability

  • Collate and analyse data in relation to customer orders

  • Carry out responsibilities as described in the Health and Safety Policy. Undertake any other work appropriate to the job as directed by your Line Manager or training deemed necessary by the company including attending refresher training courses

Sales Support Administration Tasks

  • Produce account management forms within set timescales for customer meetings

  • Produce and / or amend quotes, order forms, price lists and brochures within set timescales

  • Arrange, manage, monitor and follow-up window and carpet quote requests via sub-contractors

  • Follow-up outstanding quotes with customers within set timescales

  • Deal with and respond to sales queries and customer requests, referring to the Sales Team where appropriate

  • Conduct monthly customer feedback calls within set timescales

  • Be proficient with CRM and follow company procedure with regards to uploading quotes and relevant documents; maintain and update customer details as required

  • Complies with all ISO standards

Decision Making Authority

  • You are required to clear any issues relating to policy with your supervisor. You are also required to obtain clearance for any expenditure not in line with agreed budgets.

We are looking for somebody with advanced customer service skills, organised and able to work on own initiative

If you feel you have the skills and experience for this role please apply.

Adecco aim to respond to all applicant's, however due to the large volume of applications we receive this may not always be possible. Should you not receive a response within five working days please accept this as notification that you have not been short-listed on this occasion.

Adecco is an equal opportunities employee

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Carmel Forshaw