Customer Service Specialist

  • Location
    Peterborough, Cambridgeshire
  • Salary
  • Job type
    Temporary contract
  • Industry
    Call Centre and Customer Service
  • External Reference
  • Category
    Procurement & Supply Chain - Customer Service

Our client based in Peterborough is looking for a customer service representative do help them to provide the best service to customers.

You will be required to work 37.5 hours per week, but also overtime will be provided.

Monday to Friday work, with occasionally work on Saturday or Sunday.

Pay rate £10.20 per hour

Responding to inbound calls from a wide range of customers assisting them with their foreign currency requirements for their holiday or business trips.

Our Customer Service team support both Customers and Branches with resolving their queries regarding their Travel Money orders.

Key accountability

* Manage inbound calls and emails with excellent Customer service and resolve the query in a timely manner

* Provide excellent relationship management

* Support branch / customer query investigations and resolution.

* Ensure GDPR and financial regulation standards are adhered to.

* Identify customer needs, clarify information and handle enquiries effectively

* Provide great customer service to individuals with a calm and professional manner.

* Deliver on targets such as: compliance, customer satisfaction and call handling times.

Experience and personal qualities:

* Experience in a Customer service environment preferable but not essential

* Strong phone and verbal communication skills along with active listening

* Call centre or retail sales experience is advantageous.

* Confident telephone manner

* Numerical skills (Numerical testing in interview process)

* IT skills

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Cristina Berindei