Customer Service Specialist

  • Location
    Prescot, Merseyside
  • Salary
    £ 27000 - £ 28000 / Year
  • Category
    Office and Secretarial - Sales Administrator
  • Job type
    Permanent
  • Industry
    Office and Secretarial
  • External Reference
    JN-092020-140758

Our very good client is looking for an extremely organised and experienced Customer Service Specialist to join their small, expanding team.



Working Monday to Friday 9am to 5pm in a very busy office environment. You will have excellent communication skills and attention to detail, be great at multi-tasking, picking up new concepts and working well under pressure. You will have a steady career history and be able to prove that you can deal with complex customer queries.



This is a fantastic opportunity for someone who wants a long-term role with a great company.



Below is a list of the main duties:




  • Manage contact and communications with external customers within a defined region, working closely with the Regional Sales Manager to secure long term customer relationships.

  • All aspects of Order Processing to include:


    • Input of customer orders directly onto production system

    • Input general stock replenishment orders directly onto production system

    • Input of customer orders from warehouse stock and liaising with logistics department regarding deliveries

    • Raise Quality Complaints, where necessary


  • Working closely with suppliers on incoming orders and stock, raw materials/accessories, for bespoke orders.

  • Liaising with Industrial & Logistics departments to ensure smooth implementation of orders; to include correct acknowledged dates/delivery timescales to ensure customer expectations are met.

  • To maintain rapport with colleagues, customers and suppliers, setting priorities and resolving problem situations.

  • To provide cover as required to the internal commercial sales team in the event of absence.

  • To monitor general stock levels. To maintain levels and ensure annual stock targets are met. To provide reporting on ad hoc basis to the Commercial Sales team.

  • To work closely with Logistics/Transport department to ensure all quotations are costed correctly.

  • To assist, when required, and when experienced, with any training requirements for new starters.

  • Any other duties that may be required from time to time to assist the Regional Sales Managers and Sales Director



If you feel you have the correct skills and experience for this role, please apply directly to this advert.


Adecco aim to respond to all applicants, however due to the substantial number of applications we receive this may not always be possible. Should you not receive a response within five working days please accept this as notice that you have not been shortlisted on this occasion.


Adecco is an equal opportunities employer


Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Carmel Forshaw