Customer Service Supervisor - 12 Month FTC

New
  • Location
    Newbury, Berkshire
  • Salary
    £ 35000 - £ 40000 / Year
  • Job type
    Contractor
  • Industry
    Call Centre and Customer Service
  • External Reference
    JN-082022-269464
  • Category
    Sales & Retail - Customer Service Manager

Fantastic opportunity to join a well known market leading company based in Newbury. Our client is looking for a Customer Service Supervisor to join their team on a 12 month contact offering a salary of £35,000 to £40,000.


Duties will include but are not limited to:



  • Support the Customer Services / Operations strategies for the UK. This will require the provision of a detailed operational review of all processes, procedures, methods and tools to determine adequacy to meet the performance objectives of the department.

  • Take full responsibility for your area and ensure all Customer Service, operational, efficiency & financial KPIs are monitored effectively and targets achieved.

  • Actively contribute in the creation and develop of KPIs and objectives related to CS.

  • Actively take part in the relevant EOFGs (order management or Customer Contact), contributing to the creation and development of the CS Europe Vision, strategy and roadmap. Critical to this will be the identification of appropriate benchmarks and the sharing of best practice that drives efficiency and productivity.

  • Take the lead on European initiatives in standardising processes and sharing best practice.

  • Lead a highly motivated team environment that meets and exceeds business expectations.

  • Partner with, and communicate regularly and effectively with teams in the UK, ensuring that shared KPIs are monitored effectively, actions plans are created collaboratively, service is optimised and revenue is maximised.

  • Develop strong relationships with the divisions that your teams supports, and a deep understanding of what is required to deliver customer expectations.

  • Ensure that month end reporting is produced on open orders to ship and back order status, ensuring revenue is maximised.

  • Work with the team to ensure that structures and processes are in place to ensure that orders and requests are processed in the agreed timeframe.

  • Organise and take part in key supplier service reviews where relevant.

  • Build and maintain relationships with other Enabling Functions such as Finance, RAQA, ProCare, while driving leverage opportunities across the areas.

  • Management of the operational processes related to any business acquisition integrations related to your area of responsibility

  • Provides business case and detailed cost justification to decision makers to obtain resources.

  • Liaise with and visit customers in order to partner with them to develop innovative solutions and solve issues

  • You will be responsible for the direct reporting of a team of approximately 6 members of staff.


The ideal candidate:



  • Project / People Management qualifications would be an advantage

  • Lean Six Sigma green / black belt qualified would be an advantage

  • Proven track record building and managing highly engaged operational teams and hitting operational KPIs.

  • Experience in customer service or customer facing roles.

  • Experience in people and project management.

  • Proven expertise in ISO 90001 Quality Management systems and processes.

  • In depth experience of business process analysis and leading improvement initiatives.

  • Well versed in Microsoft Office tools.


Desirable:



  • Lean Six Sigma green / black belt qualified and have experience in leading lean process projects.

  • Experience of managing a team within a matrix organisation.

  • Experience of reverse logistics and/ or consignment businesses.


Do you have experience in a similar role and all the relevant skills? If so apply today Adecco Newbury.

Please note: This position is based in Newbury, please only apply if you are willing and able to work in this location.

All applications will be reviewed within five working days by one of our experienced consultants and successful applicants only will be contacted within that time frame. Please be assured that your details remain confidential and they will not be sent out to our client(s) until you have been contacted by us and have given us your consent, in accordance with REC guidelines.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Sophie Lawrence