Customer Service Supervisor

  • Location
    Maidstone, Kent
  • Salary
    £ 28000 - £ 31000 / Year
  • Job type
  • Industry
    Community Services
  • External Reference
  • Category
    Procurement & Supply Chain - Customer Service

Customer Service Supervisor


Monday - Friday 9:00am to 5.30pm

Salary: 28,000-31,000k

Benefits: Health & well-being , travel and transport, Life style package, Long service and many more

We are partnered with a successful company based in Maidstone to recruit a Customer Service Supervisor. Looking for a organised, proactive and confident person. Who has the skills to adhere to procedures and take there team to the next level. Excellent communication skills, both verbal and written. They must supervise the customer service team effectively build relationships with customers and colleagues. Assist with training and workloads. Accurately and capability with sales order processing, coping with workload and various tasks helping take the business to the next level. If you have a passion for customer service and leading a team this could be the role for you.

Skill Set:

  • Organised and pro active

  • Flexible and adapt well to processes and change

  • Willing to learn and develop with on going training

  • Experience on CRM systems

  • Working within a team structure

  • Educated to A level Standard

  • Supervising a team & data processing experience

  • Sales experience

The Role:

  • Workload is organised and distributed evenly across the team

  • Carrying out performance reviews

  • Provide training and induction to staff members

  • Process orders and sales and urgent enquires in a timely manner

  • Dealing with complaints and other communications between department's external and internal

  • KPIs are adhered and met

  • Reporting any issues to the Product team Manager

  • Maintenance of the CRM system

Interviews will be arranged immediately for this role so please apply by uploading your CV or call Katie on 01634 826061.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Katie Herbert-Smith