Customer Service Supervisor

  • Location
    Newbury, Berkshire
  • Job type
  • Industry
    Call Centre and Customer Service
  • External Reference
  • Category
    Sales & Retail - Customer Service Manager

Adecco are delighted to be supporting our client based in Newbury who are seeking a Customer Service Supervisor. The role is working Monday - Friday and offering a competitive salary plus 10% annual bonus and impressive benefits including private healthcare, hybrid work pattern, onsite parking, 25 days holiday, option for discounted dental private healthcare and more.

Duties include:

  • Leading a team of up to 15 across multiple sub-teams teams. Leading & motivating the workforce.

  • Manage effective communications with the team to deliver operational targets, issues, briefings are effectively delivered

  • Accurately monitor and use relevant production KPI's to ensure maximum efficiency and compliance

  • Utilise team members effectively to deliver agreed targets to required quality and output.

  • Ensure all team members are trained and capable to undertake required tasks.

  • Ensure that the invoicing process is optimised for service, cost and efficiency including invoicing in an agreed timescale.

  • Provide business case and detailed cost justification to decision makers to obtain resources.

  • Liaison with couriers, other departments and the Sales force.

  • Organise and take part in key supplier service reviews

  • Lead and implement projects within the team and cross-functional, to further improve the department, resulting in increasing customer satisfaction, increasing efficiency, lower costs and optimised inventory levels

  • Liaise with and visit customers in order to partner with them to develop innovative solutions and solve issues

The ideal candidate will have:

  • People management and customer service experience

  • The ability to thrive in a fast-paced environment

  • Equivalent of University Degree or equivalent desirable experience.

  • Experience with business process analysis

  • Ability to communicate in a highly effective manner and work both independently and as part of a team on assignments.

  • Must be IT literate and efficient in an administrative environment.

Do you have experience in a similar role and all the relevant skills? If so apply today Adecco Newbury.

Please note: This position is based in Newbury, please only apply if you are willing and able to work in this location.

All applications will be reviewed within five working days by one of our experienced consultants and successful applicants only will be contacted within that time frame. Please be assured that your details remain confidential and they will not be sent out to our client(s) until you have been contacted by us and have given us your consent, in accordance with REC guidelines.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Lucinda Woodley