Customer Service Supervisor

  • Location
    Newbury, Berkshire
  • Category
    Sales & Retail - Customer Services
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

Do you want to work for a global organisation that were just voted 2nd place in the most recent The Great Place Survey?

Adecco Newbury are delighted to be working in partnership with an award-winning employer, awarded Glassdoor Best Place to Work.

My client is seeking an experienced Customer Service Supervisor, that ideally has some knowledge in Project management.

The role is working Monday - Friday, 9am - 5.30pm and is offering a salary of £35K-£45K, plus a list of impressive benefits including private healthcare, hybrid work pattern, onsite parking, 25 days holiday plus opportunity to buy more and option for discounted dental private healthcare.

You will be an experienced Customer Service Supervisor with at least three years' experience ideally with an equivalent of University Degree, Project/People Management qualifications would be an advantage.

Based in Newbury Berkshire

The job role will include:

� Support the Customer Services / Operations strategies for the UK.

� Meet the performance objectives of the department.

� Take full responsibility for your area and ensure all Customer Service, operational, efficiency & financial KPIs are monitored effectively and targets achieved.

� Call satisfaction metrics - time to answer, dropped call %

� Repair Order - Quote to Approval time

� CRM adoption

� Freight management

� Cost management

� Actively contribute in the creation and development of KPIs and objectives.

� Take the lead on European initiatives in standardising processes and sharing best practice.

� Lead your team, ensuring that the best talent is sourced, developed, managed and engaged -leading to a highly motivated team environment that meets and exceeds business expectations.

� Develop strong relationships with the divisions that your teams supports, and a deep understanding of what is required to deliver customer expectations.

� Organise and take part in key supplier service reviews, in particular related to the shipment and collection of repairs and loaners.

� Management of the operational processes related to any business acquisition integrations related to your area of responsibility.

� Provides business case and detailed cost justification to decision makers to obtain resources.

� Ensure all Compliance, SOX, FCPA and Quality policies are implemented and applied in your area and robust procedures, work instructions, training are in place.

� Liaise with and visit customers in order to partner with them to develop innovative solutions and solve issues

� You will be responsible for the direct reporting of a team of up to 10 members.

Do you have experience in a similar role and all the relevant skills? If so apply today Adecco Newbury.

Please note: This position is based in Newbury, please only apply if you are willing and able to work in this location.

All applications will be reviewed within five working days by one of our experienced consultants and successful applicants only will be contacted within that time frame. Please be assured that your details remain confidential and they will not be sent out to our client(s) until you have been contacted by us and have given us your consent, in accordance with REC guidelines.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Lucinda Woodley