Customer Service / Supply Chain

  • Location
    Thornton-Cleveleys, Lancashire
  • Salary
    £ 13.58 - £ 15.28 / Hourly
  • Job type
  • Industry
    Call Centre and Customer Service
  • External Reference
  • Category
    Procurement & Supply Chain - Customer Service

Title: Customer Service Representative - GPF

Location: Thornton Cleveleys

Reports to: Regional Supply Chain Manager

Role Purpose: To provide a range of customer services to a variety of regional customers, including sales order processing, invoicing, returns and complaint handling.

Principal Accountabilities:

Provides customers with product information, stock availability, pricing, quotations and relevant documentation in a timely manner, liasing with other functions/teams to co-ordinate responses as required

* Processes orders from order entry and acknowledgement through to invoicing; interpreting customer requirements and facilitating the process with internal stakeholders (Finance/Sales/Planning) to ensure orders are delivered to agreed timescales at the correct price

* Processes customer returns and credits

* Liaises with customers to progress/resolve credit/debt issues as appropriate

* Processes and resolves customer complaints or distributes to required stakeholders for resolution, as required

* Maintains accurate records of pricing and customer data including interactions, transactions, contracts and complaints; gathers relevant customer demand intelligence offered by customers

* Manages consignment stocks day to day to ensure required stock is in required locations to ensure customer service is delivered to required standards (as relevant within region)

* Identifies and supports continuous improvement opportunities within role and supports wider continuous improvement opportunities.


  • Previous customer service experience desirable

  • Demonstrable experience of working autonomously within agreed processes and procedures

  • Strong ability to build good working relationships internally and externally

  • Excellent communicator

  • Ability to manage multiple activities at any time

Hours: Monday - Friday 09:00- 17:00

This is a temporary role with opportunities for the right candidate.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Deborah Kay