Customer Service Support

  • Location
    Peterborough, Cambridgeshire
  • Salary
    £19,062.00/Year
  • Job type
    Permanent
  • Industry
    Call Centre and Customer Service
  • External Reference
    JN-082022-268920
  • Category
    Sales & Retail - Customer Service Advisor

Job title: Customer Service Support


Hours: 9am to 5pm


Shifts: Two week rota (alternate weekend working)


Salary: £19,062pa (increasing after 6 month probation)


Location: Oundle



As a member of Customer Service Support, you will be dealing with a variety of sales calls and customer service calls from general enquiries to complaints. You will also be answering enquiries and complaints via email.



Responsibilities:



  • Place customer orders and resolve customer enquiries, primarily by telephone but also by correspondence and email.

  • Handle any customer service queries to satisfaction.

  • Identify and maximise sales opportunities through cross selling and up selling through a sale-by-service approach.

  • Maintain knowledge on products, procedures and policies so a consistent high level of service can be provided to customers across all shifts.

  • Identify, resolve, and record customer complaints.

  • Working as part of a team to achieve individual and department KPI's and SLA's.

  • Other duties as required.



Personality and Skills:



  • Professional and friendly approach, strong communication and accurate administration skills.

  • Excellent team player.

  • Passion for people and customer service

  • Confident telephone manner and PC literate.

  • Competent written communication skills via email and other platforms.



If you are interested in this position, do not hesitate - APPLY NOW!

Phone - 01733 207 677



*We aim to contact every applicant within 72 hours, however, please call us on 01733 207 677 if you do not hear from us*

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Joanna Warner