Customer Service Team Leader

  • Location
    Bristol, City Of Bristol
  • Salary
    £ 22000 - £ 24500 / Year
  • Category
    Sales & Retail - Customer Service Manager
  • Job type
    Permanent
  • Industry
    Sales and Retail
  • External Reference
    JN-112018-33292

Are you looking for an exciting opportunity where every day is different? Are you passionate about providing your clients with a great service? Do you have experience of leading a team?


Our client a successful and well established company based in the centre of Bristol have an exciting opportunity for a Team Leader to join their expanding and growing company. As a Customer Service Team Leader you will be responsible for maintaining great relationships with clients and updating them regularly. You will also be responsible for the personal development of your team ensuring that KPI's are reached.


As a Customer Service Team leader it is important that you have a great, positive attitude towards work as you will be driving the morale of the team. This is a great opportunity for someone who really wants to make a difference and get noticed. If you are looking for a challenging role which can offer self development and progression then this could be the perfect role for you. Our client is looking for hard work and commitment, however in return will offer a competitive salary and benefits package.



Responsibilities



  • To lead a team of customer service reps ensuring a high level of service is providing at all times

  • Monitoring the performance of team members

  • On going training and developing for staff members



Individual



  • To have managerial or supervisory experience in a office, retail or hospitality setting

  • To be comfortable working a 10 hour shift pattern between 6am - 11pm, 4 on and 4 off.

  • Maximum notice period of a week - this role will have a quick turn around!



Adecco are an equal opportunities employer and act as a recruitment agency.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Please apply with your CV to: Karley West