Customer Services Administrator

  • Location
    Wellingborough, Northamptonshire
  • Salary
    £ 19000 - £ 21000 / Year
  • Job type
  • Industry
    Call Centre and Customer Service
  • External Reference
  • Category
    Sales & Retail - Customer Service Advisor

Adecco Wellingborough are currently recruiting for the following role based in Park Farm industrial estate.

Customer Services Administrator

Salary - £19,000 to £21,000 per year

Our client is looking to recruit a Customer Services Administrator to work within the In Life Servicing Team. The main purpose of your role is to assist the effective administration of all direct debits and other banking transactions alongside servicing all customer and broker requirements during the life of their agreements with the company.

Key Responsibilities:

* Process Direct Debit instruction and payment files including reconciliations

* Creation and fulfilment of Customer Sales Ledger Statements

* Produce VAT statements and copy documents for individual customers as/when required

* Resolving any internal and external customer queries in a timely manner

* Answer the telephone and respond to emails according to company policies and procedures

* Ensure the effective processing of all banking transactions including reconciliation

* Active involvement with the End of Lease processes (EOL)

* Send out relevant letters including (not limited to) arrears, default, termination EOL letters

* Carry out searches using various reference agencies and update as required

* Open a line of communication with new customers in customer support calls

* Maintain working relationships with brokers

* Update the procedures manual as and when required

* Liaise with external agents and send relevant files to keep them updated

* Accurately Updating CRM systems

We are looking for an enthusiastic person who is highly numerate, with excellent communication skills both written and verbal and has strong negotiating skills. You will be a confident individual who is able to work in a fast-paced environment with accuracy and precision. A knowledge of operational accounting processes in a Sales ledger environment together with strong excel skills is desired for this role based in our Wellingborough office. Full training will be given.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Abi Slater