Customer Services Advisors (Start date 7th October)

  • Location
    Harlow, Essex
  • Salary
    £ 8.21 - £ 8.97 / Hour
  • Category
    Accountancy & Finance - AAT
  • Job type
    Temporary
  • Industry
    Office and Secretarial
  • External Reference
    JN-092019-92444

Customer Service Coordinators (Patient Services)



Location: Harlow (Pinnacles)


Salary: £8.21 per hour (weekly pay), £8.97 after 12 weeks


Type: Temporary on-going (potential to go permanent)


Working Hours: 9:00am - 5.30pm, Monday - Friday (Please note the first 2 weeks will be 10am - 5pm for training)


Interviews: W/C 23rd and 30th September


Start Date: Monday 7th October



Job Purpose:


To work as part of the Patient Services Team to manage enquiries relating to deliveries for patients.



Daily Duties:



  • Installation of patients on the patient management system.

  • Installation call with patients to welcome them to the service and confirm all details.

  • Calculate and arrange delivery dates with patients.

  • Process orders for required equipment.

  • Pre-delivery call with patient to conduct stock take, confirm delivery date and details.

  • Update delivery details on Navision and produce any necessary instructions for the transport team.

  • Make any required amendments to patient's ancillary items.

  • Process any cancelled deliveries.

  • Respond to any queries that patient may have, communicating any required information to other teams.

  • Re-arrange any failed deliveries.

  • Mandatory recording of patient notes which are to be comprehensive and accurate.

  • Deal with any patient or customer complaints in a professional manner, escalating where appropriate.

  • Enter details of any complaints or incidents into the CAI system.

  • Accurately record and report any suspected adverse drug reactions and product complaints.



Qualifications, Training & Experience:



  • Experience of working in a customer service environment would be preferable.



  • IT literate with experience of using MS Word and Excel.



Personality:



  • Excellent customer service skills.



  • Ability to deal with difficult customers and build rapport.



  • Ability to work in a pressured and fast paced environment.



  • Able to deal with challenging situations and be calm under pressure.



  • Understanding of confidentiality and the need for data protection.



Adecco are an equal opportunities employment agency.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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Please apply with your CV to: Emily Abbey