Customer Services Assistant

  • Location
    Ambleside, Cumbria
  • Salary
  • Category
    Sales & Retail - Customer Service Advisor
  • Job type
  • Industry
    Sales and Retail
  • External Reference

My well known client has a fantastic opportunity to join their company as an Online Customer Services Assistant.

Roles & Responsibilities

The primary role for this vacancy is to support our customers, and the E-commerce and Customer Service team:

  • Ensuring all orders are processed (including ensuring each day's orders have been dispatched by the Warehouse Team)

  • Assisting customers with telephone sales

  • Responding to order, delivery and product queries by email and phone

  • Managing the customer returns and refunds process

  • Working with the Customer Care team to provide high quality customer service

  • Administrating the brand's customer/membership database

The candidate

As well as having a keen interest in fashion, we believe the ideal candidate will have the following attributes:

  • Computer literate, although full training on our systems will be provided

  • Enjoy helping customers and promoting the brand's ethos

  • Organised, with meticulous attention to detail

  • Have strong communication skills

  • Team player with outgoing personality

  • Takes pride in delivering high quality & accurate work

This is a full time permanent position.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Pip Gray