Customer Services Assistant

  • Location
    Ambleside, Cumbria
  • Salary
    £18,000.00/Year
  • Category
    Sales & Retail - Customer Service Advisor
  • Job type
    Permanent
  • Industry
    Sales and Retail
  • External Reference
    JN-022020-119752

My well known client has a fantastic opportunity to join their company as an Online Customer Services Assistant.


Roles & Responsibilities


The primary role for this vacancy is to support our customers, and the E-commerce and Customer Service team:



  • Ensuring all orders are processed (including ensuring each day's orders have been dispatched by the Warehouse Team)

  • Assisting customers with telephone sales

  • Responding to order, delivery and product queries by email and phone

  • Managing the customer returns and refunds process

  • Working with the Customer Care team to provide high quality customer service

  • Administrating the brand's customer/membership database


The candidate


As well as having a keen interest in fashion, we believe the ideal candidate will have the following attributes:



  • Computer literate, although full training on our systems will be provided

  • Enjoy helping customers and promoting the brand's ethos

  • Organised, with meticulous attention to detail

  • Have strong communication skills

  • Team player with outgoing personality

  • Takes pride in delivering high quality & accurate work


This is a full time permanent position.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Pip Gray