Customer services coordintaor

  • Location
    Newbury, Berkshire
  • Salary
  • Category
    Office and Secretarial - Administrator
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

To receive and process incoming orders and provide information to customers as required

To perform all duties in accordance with the company Health & Safety and Quality policy procedures.

There may be additional activities to perform from time to time in order to maximise the contribution to the company's goals and objectives.

  • Process orders and returns in an accurate and efficient manner

  • Answer telephone queries courteously and professionally

  • Maintain excellent customer relations via the telephone & email

  • Inform customers by email or telephone of order information, such as unit process, delivery dates, price and any anticipated delays

  • Receive and respond to customer queries and complaints in a timely and professional manner

  • Maintain up-to-date customer information such as contact details, past order history, product number and/or specification of items to be purchased

  • Have a sound level of product knowledge to advise customers

  • Effective time management, prioritising and multi-tasking to achieve KPIs/targets

  • Organise workload to meet the needs of the customers and team

  • Work closely with Account Managers and sales team to help manage customers and stockists in regions

  • Work closely with the team, creating effective communication channels with all clients stakeholders, including purchasing, credit control and other sales team

  • Advising Warehouse as and when there are special instructions for customers' orders or despatch details

  • Ensure all sales orders are processed accurately and within defined timescales - checking and validating information on the order

  • Ensure effective/accurate population of central sales database with orders, contact details and other key points of information

  • Filing all data input in an organised manner

  • Production of weekly sales and other reports as and when requested by the CSM

  • Maintaining accurate and organised client records

  • Customer Services experience

  • Data processing (speed and accuracy)

  • Excellent telephone manner

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Bethan Curle