Customer Service/Sales Specialist

  • Location
    Thatcham, Berkshire
  • Salary
    £ 20000 - £ 25000 / Year
  • Category
    Sales & Retail - Customer Service Executive
  • Job type
    Permanent
  • Industry
    Sales and Retail
  • External Reference
    JN-102018-29437


Adecco opportunity to join a well established, thriving, and fun company based in Thatcham. Our client is looking for a Customer Service Consultant to join their team. Working Monday to Friday 09.30am-17.30pm and the occasional Saturday morning. This role is paying £20,000 to £25,000.


Great for someone who wants progression, due to the company and market they are growing at a rapid speed. The company also offer great benefits packages and really look after their staff. If you are great with people and have excellent Customer Service skills, please apply.


Role:



  • Through the provision of first class, professional and diligent client care to sell and administer insurance policies offered by the Company.


Responsible to:



  • Reporting to your Branch Manager, you are responsible to the company, your colleagues, insurers and our clients


Skills Required:



  • The ability to communicate clearly, positively and effectively both orally and in writing

  • To display a positive and enthusiastic work ethic and style

  • To build and develop long-term client relationships

  • The ability to work effectively and in an organised manner both independently or co-operatively as part of a team

  • The ability to listen to clients and identify their needs

  • Reporting to your Branch Manager, you are responsible to the Company, your colleagues, insurers and our clients



Duties will include but are not limited to:



  • To sell and administer insurance products appropriate for our client's needs with due care and consideration

  • To assist your Branch Manager in meeting, and wherever possible, exceeding Branch objectives

  • To exceed client expectations in terms of efficiency, effectiveness and responsiveness through the diligent and professional conduct of your duties.

  • To act in such a way as to encourage a working environment free from harassment, bullying and discrimination

  • To ensure that the requirements of our clients are at least always met, and to look for opportunities to exceed expectation

  • To embrace and follow all internal procedures on the conduct of our business including complaints and problems

  • To take responsibility for your own personal development in terms of enhancing your knowledge and understanding of the products we offer and in developing your career within the Company

  • To assist in the smooth and efficient day-to-day running of the office

  • To share ideas and information with your Branch Manager

  • To act as an ambassador for the company at all times through first class personal presentation and conduct

  • To be professional in your relationships with insurers, ensuring we provide a friendly, quality and effective service to them

  • To always comply with branch procedures



Do you have experience in a similar role and/ or all the relevant skills? If so apply to Adecco today. Please note: This position is based in Thatcham, please only apply if you are willing and able to work in this location.


All applications will be reviewed within five working days by one of our experienced consultants and successful applicants only will be contacted within that time frame. Please be assured that your details remain confidential and they will not be sent out to our client(s) until you have been contacted by us and have given us your consent, in accordance with REC guidelines.


Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Zowie Levitt